GM Food Indonesia

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 9000 employees and an operational presence in 14 countries. For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

The hospitality division of RMA Group comprises of several international fast-food franchises and hospitality services in South East Asia. To further our ambitious business growth objectives, we will be expanding our QSR business into Indonesia. This decision is strategically placed to scale our business quickly whilst capitalizing on Indonesias economic advantages and sizeable population.

As such, this expansion will allow our business company to aggressively grow, both in terms of location footprint as well as through leveraging our existing strong and reputable brands into the Indonesia market.

To drive this expansion, we are seeking an experienced and highly credentialed General Manager, based out of Jakarta. Reporting to and working alongside the Managing Director and Vice President of our Express Food Group (EFG) business, this person will develop and execute a food business expansion plan throughout the country, drive top line growth, whilst developing relationships with key global brands and suppliers to support sustainable business growth in the business.

Key responsibilities

• The Strategic development, operational and financial management of the Indonesian Hospitality business.
• Build and lead a professional and adequate team, through the recruitment and development of exceptional staff focused on delivering high quality customer service.
• Being accountable for Budgets, Profit & Loss accounts, Balance sheet, Cash flow and KPI analysis.
• To deliver outlets for development in accordance with the franchisors development schedule and for the installation of other branded restaurants. This will include overseeing the construction and development of new restaurant outlets.
• To drive market surveys necessary for the establishment of new brands in the market.
• To manage sales and marketing initiatives to maximize revenues through the effective brand development and promotion of the product range.
• To maintain a standard of exceptional product and service delivery that is consistent with customer expectations and brand operational excellence standards.
• To ensure that management and staff respond pro-actively to all customer issues, queries and complaints.
• To deliver management reports to the Company Directors and Stakeholders within the agreed framework (including the participation to the Hospitality Executive Committee quarterly reviews).
• To ensure a smooth roll-out of all new IT and POS systems (for sales, inventory and delivery services).
• To design and regularly update the organizational structure to ensure delivery of key business plan milestones.
• Liaise with government departments & local authorities to ensure that the business meets local laws and guidelines.
• Management of all third-party relationships (e.g. Legal, Audit, Principals, Product Manufactures and Supply Chain) to ensure that the business adheres to statutory, legislative and RMA Operating requirements.
• To protect and maintain the assets of the RMA Group. Namely structural, equipment and intellectual property.
• Overall responsibility for Principles Brand integrity and standing and be a RMA Brand Ambassador.
• Maintain a high level of understanding of and commitment to international food safety standard

Background and experience

• 10 years commercial experience with a demonstrated track record of developing industry-leading teams within the QSR sector, ideally within Indonesia.
• Exceptional communicator, with the ability to build strong relationships and to influence strategic development through the presentation of a compelling, clear and well-supported vision.
• Strong negotiation skills in a complex and fast-moving environment.
• Demonstrated ability to adapt to multi-cultural environment and choose the adequate leadership style that will enhance the teams performance.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.