Client Relationship Specialist

6 days ago

Jakarta, Jakarta, Indonesia PT MGI GAYA HIDUP MANAJEMEN Full time 15,000,000 - 30,000,000 per year

Key Responsibilities:

1. Consumer Data Management

  • Collect, verify, and consolidate consumer data from multiple sources (e.g., offline store, online forms, events, retail activations, and digital campaigns).
  • Maintain and update the consumer database to ensure data accuracy, completeness, and compliance with privacy regulations.
  • Structure consumer data into actionable segments based on demographics, purchase behavior, and engagement patterns.
  • Generate insights and reports from consumer data to support marketing strategy and campaign planning.

2. WhatsApp Campaign Planning & Execution

  • Design and execute personalized WhatsApp campaigns aligned with brand objectives (e.g., product launches, seasonal promotions, loyalty engagement).
  • Manage WhatsApp Business
  • Coordinate message content with marketing and creative teams to ensure consistency in tone, visuals, and key messages.
  • Monitor campaign performance (open rates, response rates, conversion) and optimize future campaigns based on learnings.

3. Client & Consumer Relationship Management

  • Act as the primary point of contact for consumer inquiries or feedback received through WhatsApp and other digital touchpoints.
  • Ensure timely, professional, and personalized responses to maintain positive brand experience.
  • Identify opportunities to enhance customer satisfaction and loyalty through ongoing communication and engagement programs.

4. Cross-Functional Collaboration

  • Work closely with marketing, digital, and data teams to align CRM initiatives with overall marketing campaigns.
  • Collaborate with IT or system vendors to ensure smooth technical operation of WhatsApp and CRM platforms.
  • Support the marketing team in evaluating new digital tools and data platforms that enhance consumer engagement.

Qualifications:

  • Bachelor's degree in Marketing, Communications, Business Administration, or related field.
  • 2–4 years of experience in CRM
  • Strong understanding of data collection, segmentation, and CRM best practices.
  • Experience using WhatsApp Business tools.
  • Analytical mindset with the ability to translate data into actionable insights.
  • Excellent communication and organizational skills.
  • Detail-oriented and proactive in managing multiple campaigns and deadlines.

Key Competencies:

  • Customer-focused and data-driven mindset
  • Strong coordination and multitasking abilities
  • Proficiency in digital communication tools
  • Analytical and result-oriented
  • High integrity and respect for data privacy

  • Client Relations Specialist

    6 days ago

    Jakarta, Jakarta, Indonesia Jenama by GR GLOBAL Full time 54,040,000 - 54,580,000 per year

    Company DescriptionJenama by GR GLOBAL, originally established as Rashif Indonesia, has expanded into three key sectors: Food & Beverage, Education, and Wellness. The company collaborates with partners in the wellness industry, such as Calmo Medical and Bamed Clinic, and has introduced lifestyle endeavors including fashionable activewear for Indonesian...

  • Client Relationship Team

    6 days ago

    Jakarta, Jakarta, Indonesia VPlus Education Full time 30,000,000 - 50,000,000 per year

    Company DescriptionVPlus Education is a digital platform operating as an educational trading services. Their services include foreign currency exchange, future indices, commodities, CFDs, market information access, and guidance for successful trading and investing. VPlus Education is regulated by the Indonesian government to ensure the safety and security of...

  • Client Relationship Officer

    6 days ago

    Jakarta, Jakarta, Indonesia PT Esha Parama Teknologi Full time 15,000,000 - 30,000,000 per year

    Job Description: Client Relationship Executive to support our Business Development and Client Relationship activities. The ideal candidate is well-presented and has strong communication and interpersonal skills. You will play a key role in building client relationships, supporting sales activities, and ensuring high-quality engagement across all touch...

  • Client Relationship Officer

    4 days ago

    Jakarta, Jakarta, Indonesia Viction Full time 1,200,000 - 3,000,000 per year

    Role Description :This is a full-time on-site role for aClient Relationship Officerlocated in Jakarta, Indonesia. TheClient Relationship Officerwill be responsible for conducting market research, planning and executing marketing campaigns, developing communication strategies, and managing social media marketing. The officer will also be involved in...

  • Client Success Specialist

    4 days ago

    Jakarta, Jakarta, Indonesia NTT Full time $500,000 - $1,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Client...

  • Client Relationship Officer

    6 days ago

    Jakarta, Jakarta, Indonesia PT. Smailing Tours & Travel Full time $104,000 - $130,878 per year

    Smailing Tours & Travel Service has been the market leader in Indonesia travel industry for more than 40 years of experiences since its establishment in 1976.We are seeking for Client Relationship Officer to join our team. This is an excellent opportunity to contribute to the success of a well-established company in the travel industry.Job Description :Build...

  • Sales Specialist

    3 hours ago

    Jakarta, Jakarta, Indonesia Recapital Asset Management Full time

    Company DescriptionRecapital Asset Management (RCAM) is an investment management company specializing in both listed and non-listed securities and/or assets management. RCAM offers a diverse range of products and services, including Public Funds, Private Funds, and Discretionary Services. These offerings are tailored to meet the unique needs of each...

  • Client Success Specialist

    6 days ago

    Jakarta, Jakarta, Indonesia 99 Group Full time 6,000,000 - 8,000,000 per year

    About us99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates and , while in Indonesia, it operates and We...

  • Client Relations

    4 days ago

    Jakarta, Jakarta, Indonesia NXS Indonesia Full time 4,000,000 - 12,000,000 per year

    Are you passionate about fostering strong client partnerships and delivering exceptional service?At NXS, we're seeking aClient Relationsto play a key role in managing client relationships, driving strategic outreach, and ensuring both internal and external stakeholders stay satisfied and aligned. This is your opportunity to make a lasting impact, create new...

  • Clients Relationship

    4 days ago

    Jakarta, Jakarta, Indonesia Private Advertiser Full time 8,000,000 - 12,000,000 per year

    Melakukan kunjungan (online/offline) ke klien korporasi atau individu untuk menjalin hubungan dan memahami kebutuhan mereka.Melakukan review rutin terhadap portofolio klien, mengevaluasi apakah cakupan asuransi masih sesuai dengan kebutuhan atau perlu diperbaharui/ditambah.Menyiapkan dan menjalin negosiasi untuk perpanjangan polis, perubahan (endorsements)...