Operational Manager Restaurant
6 days ago
Tugas dan tanggung jawab:
- Merancang dan mengimplementasikan strategi operasional jangka pendek dan jangka panjang.
- Menyusun target operasional dan menyelaraskan dengan target keuangan perusahaan.
- Membina dan mengevaluasi kinerja Assistant Operational Manager dan Area Manager.
- Menentukan kebutuhan rekrutmen dan pengembangan SDM operasional.
- Memastikan seluruh outlet mencapai KPI yang ditetapkan (penjualan, kualitas layanan, dan efisiensi biaya).
- Mengawasi laporan operasional dan keuangan outlet secara berkala.
- Menganalisa dan mengintervensi performa outlet yang tidak mencapai target.
- Menjamin seluruh outlet menjalankan SOP, regulasi pemerintah, dan standar pelayanan perusahaan.
- Menerapkan sistem audit mutu dan pengawasan berkala secara menyeluruh.
- Berkoordinasi aktif dengan departemen Marketing, HR, Finance, Training, dan Procurement.
- Menyusun dan menyampaikan laporan operasional bulanan dan kuartalan kepada Direksi.
Kualifikasi:
- Diploma di bidang Manajemen Bisnis, Perhotelan, atau setara.
- Minimal pengalaman kerja 2 tahun sebagai Operational Manager Restaurant yang memanage 2 atau lebih Area Manager (Minimal 5 outlet).
- Berpenampilan rapi dan profesional.
- Memiliki pemahaman yang sangat baik tentang semua bagian restoran seperti produk dan layanan.
- Mampu memahami dan menganalisa laporan keuangan.
- Memiliki keterampilan interpersonal, organisasional, serta kepemimpinan yang kuat.
- Memahami tentang QC dan regulasi di lingkup restoran.
- Memahami sistem inventaris dan pemeliharaan restoran yang baik.
- Berkomitmen dan memiliki kemampuan mengatasi masalah di lingkup restoran.
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