Customer Relationship Management

2 weeks ago

Bandung, West Java, Indonesia MOMIASI OFFICIAL Full time

Kualifikasi CRM :

  • Pendidikan minimal D3/S1 (diutamakan Manajemen, Marketing, Komunikasi, atau bidang terkait).

  • Memiliki pengalaman di bidang CRM, Customer Service, Customer Experience, atau Marketing menjadi nilai tambah.

  • Mampu mengelola dan menganalisis data pelanggan dengan baik.

  • Terbiasa menggunakan tools CRM (seperti spreadsheet, database, atau sistem CRM).

  • Memiliki kemampuan komunikasi yang baik, tertulis maupun lisan.

  • Teliti, terorganisir, dan mampu bekerja dengan target.

  • Mampu bekerja sama dengan tim lintas divisi (CS, Sales, Marketing).

  • Memiliki inisiatif, problem solving, dan orientasi pada kepuasan pelanggan.

Job Description CRM :

  • Mengelola dan memperbarui database pelanggan secara akurat dan berkala.

  • Menganalisis data dan perilaku pelanggan untuk meningkatkan retensi dan loyalitas pelanggan.

  • Menyusun dan menjalankan program customer engagement (follow up, loyalty, campaign pelanggan).

  • Berkoordinasi dengan tim Customer Service terkait keluhan, masukan, dan kebutuhan pelanggan.

  • Membuat laporan berkala terkait performa pelanggan, insight, dan rekomendasi perbaikan.

  • Mendukung tim Marketing dan Sales dalam strategi berbasis data pelanggan.

  • Menjaga kualitas hubungan jangka panjang antara pelanggan dan perusahaan.

  • Memastikan seluruh aktivitas CRM berjalan sesuai dengan standar dan kebijakan perusahaan.

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