Head Of Telesales

1 week ago

West Jakarta Jakarta, Indonesia PT Bahagia Teknologi Indonesia Full time 120,000,000 - 200,000,000 per year

Responsibilities

1.⁠ ⁠Strategy & Planning

  • Develop and execute telemarketing strategies to achieve sales and productivity targets.
  • Create call scripts, communication frameworks, and sales approaches.
  • Plan and manage daily, weekly, and monthly sales action plans.
  • Continuously improve lead utilization, conversion funnel, and contact rate.

2.⁠ ⁠Leadership & Team Management

  • Lead, supervise, and motivate a telemarketing team of 30–50+ agents.
  • Set KPIs, evaluate performance, and implement improvement plans.
  • Conduct regular training, coaching, and development programs for agents and supervisors.
  • Ensure discipline, attendance, and adherence to company policies.

3.⁠ ⁠Operational Excellence

  • Oversee daily telemarketing operations to ensure smooth execution.
  • Coordinate with relevant departments for lead distribution and dialer/CRM system optimization.
  • Monitor real-time performance dashboards and address operational issues promptly.
  • Ensure all telemarketing SOPs are implemented correctly.

4.⁠ ⁠Sales Target Achievement

  • Ensure monthly and quarterly sales targets for financing/credit products are met.
  • Track performance metrics, identify gaps, and execute corrective actions.
  • Collaborate with Marketing and Product teams to optimize campaigns and improve lead quality.

5.⁠ ⁠Data Analysis & Reporting

  • Analyze key telemarketing metrics:

  • Call rate

  • Contact rate
  • Conversion rate

  • Sales productivity

  • Prepare regular performance reports and insights for senior management.

  • Use data-driven insights to continuously optimize strategies.

6.⁠ ⁠Compliance, Quality & Risk Management

  • Ensure all activities comply with internal policies and OJK regulations.
  • Identify and monitor potential fraud indicators in customer applications.
  • Maintain high standards of data privacy and call quality.

7.⁠ ⁠Cross-Functional Collaboration

  • Collaborate with Risk, Operations, Collections, and Marketing teams.
  • Provide feedback to improve product offerings and customer engagement strategies.

Requirements

  • Proficient in English (spoken & written).

  • Bachelor's degree (S1) in any major (Management, Marketing, Business, or Communications preferred).

    Proficient in English (spoken & written).

  • Minimum 5 years of experience in telesales.
  • Minimum 3 years in a Managerial role leading a telesales team.

  • Experience in the financial industry, such as:

  • Multifinance / Leasing

  • Fintech Lending / P2P Lending
  • Banking (Personal Loan, Credit Card, KTA)

  • Other credit/financing companies

  • Proven experience managing large teams (30–50+ agents).

  • Strong understanding of telemarketing operations, scripts, workflows, and sales KPIs.
  • Demonstrated success in achieving sales targets for financing products.
  • Strong analytical skills with the ability to evaluate telemarketing data and sales performance.
  • Proficient in CRM, auto dialers, and call center tools.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to create and implement SOPs and operational workflows.

Preferred Qualifications (Plus Points)

  • Experience building telemarketing teams from scratch.

  • Familiarity with products such as:

  • Personal Loans (KTA)

  • Vehicle Financing
  • Multipurpose Loans

  • Fintech Lending / BNPL

  • Understanding of risk profiling, fraud indicators, and OJK compliance best practices.

Personal Attributes

  • Results-driven and highly disciplined.
  • Confident, proactive, and strong communication skills.
  • Able to work under pressure and in a dynamic environment.
  • Strong collaboration skills with cross-department stakeholders.

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