Customer Service Support Coordinator

6 days ago

Jakarta, Jakarta, Indonesia SIMGROUP JABODETABEK Full time

Key Responsibilities:

- Guide consumers and partners in using company products

- Handle service inquiries and dispute resolution

- Deliver excellent customer service to consumers and partners

- Maintain good relationships and support community-building initiatives

- Monitor various communication channels (call center, social media, web) and respond in a timely manner

- Gather feedback, observe frontline issues, and report findings to the supervisor

- Perform ad-hoc tasks such as market research and service quality audits

- Manage administrative tasks related to partner accounts (top-ups, data updates, etc.)

Mandatory Qualifications:

- Must have Bachelor's degree in Psychology with a minimum GPA of 2.75, fresh graduate up to 2 years of experience in a similar role (entry level)

- Willing to work on a shifting schedule

- Experience in customer service

- Clear communication, strong empathy, and ability to set a friendly tone

- Fast response, effective, and able to work in a dynamic environment

- Able to speak basic English and must be able to write in English

- Willing to work in 24 h shifting

Job Types: Full-time, Contract

Contract length: 6 months

Application Question(s):

  • Are you able to use full English for day-to-day operational?

Education:

  • S1 (Required)

Language:

  • English (Required)

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