Dispatcher ( Operational Admin)

6 days ago

Jakarta Metropolitan Area, Indonesia Cartrack Full time 20,000,000 - 40,000,000 per year

We are a world-leading
smart mobility SaaS company
with over
2 million subscribers across 23 countries
, and we're looking for an
Operations Admin (Scheduler)
to join our growing team. Our work environment is collaborative, dynamic, and fast-paced — every team member is empowered to share ideas that drive innovation and efficiency.

Key Responsibilities

  • Coordinate and manage scheduling of GPS tracking unit installations for customers.
  • Communicate with customers to confirm appointments and provide timely updates.
  • Collaborate with suppliers to ensure prompt delivery of GPS tracking units.
  • Liaise with internal departments to ensure smooth and efficient fitment operations.
  • Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
  • Track and report fitment progress to ensure timely completion.
  • Identify and resolve scheduling conflicts or operational issues proactively.
  • Keep accurate, up-to-date records of all fitment appointments and statuses.
  • Adhere to company policies and procedures related to scheduling operations.
  • Deliver excellent customer service and support to maintain high satisfaction levels.

Qualifications

  • Conversational level of English proficiency.
  • Minimum Diploma (D3) or equivalent education.
  • At least 1 year of experience in scheduling, dispatching, or a related field.
  • Strong computer literacy, including experience with scheduling or CRM software.
  • Excellent organizational and time management skills.
  • Detail-oriented, accurate, and able to multitask effectively.
  • Strong communication skills with the ability to work well with all levels of the organization and customers.
  • Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.

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