Sales Administration Support
6 days ago
Company Description
GCC is an authorized dealer of GWM (Great Wall Motor) in Indonesia, committed to delivering a premium automotive experience through innovative and high-quality vehicles. As part of our dedication to the GWM brand, we offer a full lineup of cutting-edge models designed to meet the evolving needs of modern drivers. With a focus on advanced technology, stylish design, and customer satisfaction, GCC strives to bring the best of GWM to the Indonesian market while providing exceptional service and support throughout the car ownership journey.
Deskripsi Pekerjaan
Posisi ini merupakan pekerjaan full-time yang berlokasi di Jakarta Utara, dengan peran utama sebagai Sales Administration Support and CRM Specialist. Tanggung jawab utama meliputi pengelolaan administrasi penjualan, dukungan terhadap tim Sales dalam proses pre-sales hingga pre-delivery, serta pemantauan aktivitas pelanggan melalui sistem CRM untuk memastikan kelancaran operasional dan kepuasan pelanggan.
Deskripsi Pekerjaan:
• Mendukung tim Sales dalam pengelolaan administrasi pre-sales dan dokumentasi terkait.
• Menangani persiapan administrasi pre-Delivery Order, termasuk pemesanan towing dan penerbitan surat jalan sementara.
• Memantau masa berlaku surat jalan sementara serta mengajukan penerbitan baru apabila diperlukan.
• Melakukan monitoring atas proses registrasi kendaraan dan mengajukan proses registrasi ke manajemen apabila dokumen telah lengkap.
• Memantau jadwal service berkala konsumen serta memberikan pengingat menjelang waktu service.
• Melakukan tindak lanjut (follow-up) terkait inquiry keluhan pelanggan maupun kebutuhan emergency assistance kepada pihak-pihak terkait.
Kualifikasi:
- Menguasai Microsoft Office (Excel, Word, PowerPoint) maupun Google Workspace.
- Berpengalaman di bidang administrasi, sales, atau after-sales otomotif menjadi nilai tambah.
- Memiliki pemahaman dasar mengenai teknis otomotif lebih diutamakan.
- Cermat, memiliki keterampilan komunikasi yang baik, serta mampu bekerja bekerja secara mandiri maupun dalam tim.
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