Customer Service ops Data Entry

6 days ago

Yogyakarta, Yogyakarta, Indonesia Sinergi Performa Cipta Full time 28,000,000 - 42,000,000 per year

About the Assignment:

  • Provide excellent service by processing registrations quickly and accurately

  • Manage the service registration process and disputes arising from our merchant and stakeholder

  • Maintain good relationships and community building efforts with our merchant and stakeholder

The Core Objectives:

Monitor various corporate communication channels with timely and appropriate responses

Collect and report for any technical or system issues while processing data entry

Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality

audit, etc.

Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

Min D3 any major with GPA 2,75

Min Fresh grad and max 2 year in data entry field

Willing to work in the shifting schedule

Have basic excel Skill: accuracy using MS Excel

Typing skill with WPM 50 & Accuracy 90%

Good analytical skill

Clear Articulation and good communication in Bahasa

Fast response, effective and efficient in working

Able to work within dynamic environment

Minimum able to speak basic English, however, MUST be able to write in English

Desirable Experience / Criteria (Preferred):

Sense Of Empathy

Able to set the friendly tone (smiling voice)

Candidate will be passed if able to operate basic excel:

Basic calculation

Quick calculation with Autosum

Simple data automation in cells

Format numbers

Create a table

Using manual function

Combine 2 columns or rows

Familiar with Google sheet

Job Type: Contract

Contract length: 6 months

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