Regional Clinic Manager
2 weeks ago
Audy Dental has been serving patients in Indonesia for more than 16 years with 60+ branch clinics in Jabodetabek, Karawang, Bandung, Semarang, and Surabaya. Audy Dental serves more than patients every month.
Job Descriptions:
- Monitor and analyze revenue achievement of all branches to ensure alignment with set targets
- Identify revenue growth trends and formulate strategy recommendations to improve branch sales performance
- Coordinate with central and branch teams to support the implementation of promotional programs, service packages, and doctor schedule optimization for revenue enhancement
- Monitor Patient Satisfaction Index results periodically and follow up on areas requiring improvement
- Ensure application of SOPs, service standards, and operational policies in all branches, including purchasing processes, to ensure availability of goods and services
- Develop and implement patient retention improvement programs with the marketing and clinic teams
- Conduct coaching and performance assessments for branch teams, and coordinate with HR and L&D for competency development and performance improvement
- Conduct coaching and counseling if individuals on the team encounter problems or do not meet work targets
Job Qualifications:
- S1 (Bachelor's) in Management, Health, Business, or equivalent
- Minimum 3-5 years experience in clinic operational management, healthcare services, or a similar position
- Experienced in managing multi-branch teams and implementing SOPs/service standards
- Familiar with reporting, and use of spreadsheets/Ms. Excel
- Good analytical thinking
- Excellence in communication
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