Technical Account Manager

6 days ago

Jakarta, Jakarta, Indonesia Monroe Consulting Group Full time 50,000,000 - 100,000,000 per year

Executive recruitment company Monroe Consulting Group is recruiting on behalf of a Multinational Saas (Logistic) company looking for a Technical Account Manager position, preferably from a SaaS and Logistics company background. The job is based in Jakarta, Indonesia.

Job Description

  • Lead the end-to-end deployment of Locus solutions for retail clients, ensuring projects are delivered on time and meet quality standards.
  • Develop detailed implementation plans covering milestones, timelines, and resource allocation. Collaborate closely with cross-functional teams to ensure alignment with business objectives.
  • Oversee software rollouts across multiple client locations, providing hands-on support, troubleshooting, and technical guidance during each phase of deployment.
  • Work with internal teams, external vendors, and client stakeholders to manage communication and coordination throughout the deployment lifecycle, ensuring smooth execution.
  • Conduct comprehensive end-user training sessions and offer continuous post-deployment support to ensure effective solution adoption. Promptly address technical or operational issues as they arise.
  • Perform thorough testing to validate system functionality, performance, and stability. Identify and resolve any issues discovered during rollout to maintain delivery standards.
  • Demonstrate excellent verbal and written communication skills in English, effectively conveying technical information to both technical and non-technical audiences.
  • Maintain accurate and detailed documentation of all deployment activities, challenges, and resolutions, while providing regular progress updates to leadership.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in software implementation and project management, preferably in retail or supply chain environments.
  • Solid understanding of retail operations and supply chain processes.
  • Excellent command of English with strong interpersonal and client-facing communication skills.
  • Willingness to travel frequently as part of project delivery.
  • Ability to work independently as well as collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving abilities, with adaptability to evolving requirements.

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