Production Support Manager

7 days ago

Jakarta, Jakarta, Indonesia Talent Insider Full time 20,000,000 - 25,000,000 per year


Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

  • Lead and manage the production support team for applications related to IT payment systems, EFT switching, and card management systems.
  • Oversee daily operations, ensuring the stability, availability, and performance of critical applications.
  • Provide hands-on technical support and problem resolution for complex issues.
  • Manage incident response, root cause analysis, and the implementation of corrective actions.
  • Collaborate with development, infrastructure, and business teams to drive continuous improvement.

Requirement

  • 8-10 years of experience in application support with a focus on IT payment systems, EFT switching, or card management systems.
  • Proven experience as a hands-on application support lead and managing a team.
  • Strong technical expertise in troubleshooting and resolving production issues.
  • Excellent leadership, communication, and problem-solving skills.

  • Product Support

    7 days ago

    Jakarta, Jakarta, Indonesia Kredivo Group Full time 30,000,000 - 50,000,000 per year

    We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team...

  • Product Support

    7 days ago

    Jakarta, Jakarta, Indonesia Kredivo Group Full time 10,000,000 - 20,000,000 per year

    We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Business/Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that...

  • Product Support

    3 days ago

    Jakarta, Jakarta, Indonesia PT Barrans Global Mandiri Full time $300,000 - $600,000 per year

    Required Qualifications & SkillsAt least 2 years of experience in a technical support, product support, or a similar software troubleshooting role.Basic proficiency in the Java programming language (ability to read, understand, and debug code).Strong knowledge of Relational Database Management Systems (RDBMS) (e.g., MySQL, PostgreSQL, SQL Server).Proficient...

  • Production Support, Digital

    5 days ago

    Jakarta, Jakarta, Indonesia Monee Full time

    Job DescriptionFollow-up on proposals and questions related to application systems from customers submitted through customer services or related business unitsProcess the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level AgreementReport critical incidents to relevant...

  • IT Support And Productivity Engineer

    7 days ago

    Jakarta, Jakarta, Indonesia Fast8 Group Full time 1,200,000 - 1,800,000 per year

    Company DescriptionFast8 People Hub is an innovative platform that combines Business Growth Tools, Individual Empowerment Resources, and community synergy to drive business success and foster human well-being. By integrating these solutions, Fast8 enables organizations, professionals, and communities to thrive together in a scalable network. The company...

  • IT Product Support

    5 days ago

    Jakarta, Jakarta, Indonesia Binar Academy Full time 50,000,000 - 100,000,000 per year

    ResponsibilitiesDiagnose and troubleshoot software issues, including bugs, errors, and performance problems.Collaborate with developers and QA to identify root causes and provide effective solutions.Write and execute SQL queries to analyze data and validate system behavior.Provide technical assistance and product knowledge to internal teams or...

  • Product Operations Support

    21 hours ago

    Jakarta, Jakarta, Indonesia Krom Full time

    About The Role:Monitor ticketing systems and escalate issues as needed.Support product research activities, including data gathering and analysis to improve product operations.Assist in troubleshooting and documenting incidents.Support dashboard monitoring and issue tracking.Help update product data and configurations.Maintain and organize product...

  • IT Production Support

    5 days ago

    Jakarta, Jakarta, Indonesia Adhyatama Teknologi Solusi Full time

    RequirementsExperience:Bachelor's degree in Computer Science, Information Technology, or related field.1–2 years of work experience in IT support, system administration, or production support roles. Key ResponsibilitiesMonitor production systems and applications (Java, Oracle, Python, Linux) to ensure optimal performance and uptime.Respond to and resolve...

  • IT Production Support

    7 days ago

    Jakarta, Jakarta, Indonesia Asiatek Solusi Indonesia Full time 1,200,000 - 3,600,000 per year

    Qualifications1–2 years of experience in IT support, system administration, or production support roles.Bachelor's degree in Computer Science, Information Technology, or a related field.Proficient in both written and spoken English and Bahasa Indonesia.Strong knowledge of Java scripting and Jasper Reports.Proficiency in Oracle and PL/SQL ...

  • IT Production Support Specialist

    7 days ago

    Jakarta, Jakarta, Indonesia Bekerdja Full time 8,000,000 - 12,000,000 per year

    Must-have criteria:Bachelor's degree in computer science, IT or related disciplineAt least 1 - 3 years of work experience in IT support, system administration and/or production support rolesMust be familiar with Java scripting knowledge and Jasper reportDatabase knowledge in Oracle, PL/SQL are essentialGood-to-have c...