Customer Service Concierge

5 days ago

Jakarta, Jakarta, Indonesia modernvet Full time

Position: Clinic Operations Concierge
Role Summary
The
Customer Service Concierge / Vet Tech
plays a key role in ensuring that every client and pet receives an exceptional modernvet experience—both online and on-site. This position blends hospitality, client service, and operational excellence. The Concierge serves as the face of the clinic, handling front-of-house service, billing administration, live chat communication, and daily readiness routines that uphold modernvet's service and operational standards.

This role is ideal for individuals who are warm, organized, and proactive—someone who thrives in a fast-paced clinic setting while maintaining professionalism and empathy toward both pets and their owners.

Key Responsibilities
Client Experience & Lobby Service

  • Welcome and assist clients and their pets with empathy, professionalism, and attentiveness
  • Manage appointment scheduling, confirmation, and check-in in coordination with the medical team
  • Ensure the cleanliness, comfort, and overall presentation of the lobby and waiting areas
  • Provide accurate and friendly information about services, procedures, and promotions
  • Handle client concerns with care, escalating to the Branch Head or relevant team as needed

Billing & Payment Administration

  • Prepare and issue invoices for consultations, treatments, and medications
  • Accurately and securely process payments (cash, card, or e-wallet)
  • Complete end-of-day billing reconciliation and coordinate with the Finance team

Live Chat (Intercom) & Online Support

  • Manage online chat tickets and inquiries with fast, friendly, and professional responses
  • Provide information about clinic services, appointment availability, and pricing
  • Escalate medical or urgent cases to the appropriate team promptly to ensure timely response

Non-Medical Branch Operations

  • Ensure Daily Readiness: Lead opening and closing routines using the branch checklist to maintain a guest-ready, organized, and welcoming clinic environment
  • Facilitate Morning Huddles: Host or co-facilitate daily team huddles before opening to align on priorities, service targets, and standards
  • Maintain Facility Excellence: Conduct midday walk-throughs using the audit checklist to ensure operational and environmental readiness. Follow up on findings with relevant team members and report updates to the Branch Head
  • Support Seamless Operations: Provide hands-on support for administrative and operational tasks as assigned to ensure smooth service flow and outstanding client experience

Qualifications

  • Minimum Diploma or Bachelor's degree, preferably in a healthcare-related major (e.g., Nursing, Veterinary Paramedic, Public Health, or similar)
  • 6 months – 1 year of experience in customer service, reception, or front-office operations—preferably in a clinic, hospital, or hospitality environment
  • Excellent communication and interpersonal skills, with a genuine service and empathy mindset
  • Proficient in Microsoft Office and chat or CRM systems (e.g., Intercom, Zendesk, WhatsApp Business)
  • Organized, detail-oriented, and comfortable multitasking in a fast-paced environment
  • Professional appearance and a sincere love for animals
  • Proficient in English, both written and spoken

Preferred Attributes

  • Comfortable handling and interacting with pets in a safe and caring manner
  • Familiar with veterinary or medical administrative workflows
  • Energetic, positive, and proactive in solving operational or client-facing challenges

Powered by JazzHR

2zwwqddu0d

  • Customer Service Concierge

    3 days ago

    Jakarta, Jakarta, Indonesia modernvet Full time

    Position: Clinic Operations ConciergeRole SummaryThe Customer Service Concierge / Vet Tech plays a key role in ensuring that every client and pet receives an exceptional modernvet experience—both online and on-site. This position blends hospitality, client service, and operational excellence. The Concierge serves as the face of the clinic, handling...

  • Concierge Executive

    2 weeks ago

    Jakarta, Jakarta, Indonesia LiveIn Full time 15,000,000 - 25,000,000 per year

    Job Description: Duties and responsibilities: As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible...

  • Customer Service Staff

    2 weeks ago

    Jakarta, Jakarta, Indonesia modernvet Full time 15,000,000 - 30,000,000 per year

    Role SummaryThe Customer Service Concierge ensures every client and pet receives an excellent experience—both online and on-site. This role combines client-facing responsibilities in the lobby, billing administration, live chat handling, and operational support to maintain branch readiness. The Concierge is expected to multitask effectively, communicate...

  • Customer Service

    7 days ago

    Jakarta, Jakarta, Indonesia byOrange Full time $500,000 - $1,000,000 per year

    Position: Customer Service – Automotive Showroom (MOI, Kelapa Gading)What You'll Do:Be the first point of contact, greeting customers with a warm smile and professional serviceShare key information about our showroom, vehicle models, and after-sales servicesConnect customers with our Sales team for in-depth consultations, pricing, and promotionsAssist...

  • Customer Service

    3 days ago

    Jakarta, Jakarta, Indonesia Amar Bank Full time

    Responsibilities:Monitor and ensure all Customer Service & Complaint Management activities run efficiently and in compliance with SOPs.Deliver excellent service to customers and handle their requests effectively.Conduct regular sampling checks on the team's completed tasks to ensure accuracy and quality.Manage and oversee day-to-day operations within the...

  • Customer Service

    2 weeks ago

    Jakarta, Jakarta, Indonesia Hourlogy Group Full time 3,000,000 - 4,500,000 per year

    Key Responsibilities:Greet and assist walk-in customers in a professional and courteous mannerHandle service inquiries and provide accurate information regarding service processesCoordinate with technicians to ensure timely service updates and customer satisfactionPerform daily administrative duties including data entry, filing, and document...

  • Customer Services

    1 week ago

    Jakarta, Jakarta, Indonesia Ajaib Full time 80,000,000 - 120,000,000 per year

    As a Customer Services at Ajaib, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our users. Join us in shaping the future of financial technology as we make stock trading accessible to millennialsLife at AjaibAt...

  • Customer Service

    3 days ago

    Jakarta, Jakarta, Indonesia Private Advertiser Full time

    Customer Service / Project Admin on Finance System DevelopmentWe are one of professional IT consulting services company, with a vast network of offices and professionals across Hong Kong, China, UK, Taiwan, Singapore and Malaysia.  Now, recruiting Customer Service / Project Admin on Indonesia development.Responsibilities:Provide customer service during...

  • Customer Service

    2 weeks ago

    Jakarta, Jakarta, Indonesia Porter Full time 30,000,000 - 50,000,000 per year

    If you're a patient and caring person who wants to help our customers get the most out of Porter's services, then this position is perfect for you. Porter is seeking a highly motivated individual who has experience in customer service. The Customer Service position plays a critical role in ensuring customers' happiness and satisfaction. To thrive in this...

  • Customer Service

    3 days ago

    Jakarta, Jakarta, Indonesia PT Mastro Luxe Indonesia Full time

    About the role As a Customer Service representative at PT Mastro Luxe Indonesia, you will be the first point of contact for our valued customers, providing excellent support and service. Working in a dynamic, fast-paced environment, you will play a crucial role in ensuring customer satisfaction and building long-lasting relationships. This full-time role is...