Support Specialist

6 days ago


West Kalimantan, Indonesia Aveloray Full time $20,000 - $30,000 per year

Role Description

This is a full-time, on-site role for a Support Specialist based in West Kalimantan, Indonesia. In this role, the Support Specialist will provide technical and customer support by troubleshooting issues and resolving client concerns. Responsibilities include assisting customers with their inquiries, identifying solutions to technical problems, and effectively communicating with internal teams to enhance user satisfaction. The role requires proactive thinking, collaboration, and a strong customer-focused approach in a fast-paced environment.

Qualifications

  • Strong Analytical and Troubleshooting skills to identify and resolve technical issues effectively
  • Proficiency in Technical Support and Customer Support to handle inquiries and provide effective solutions
  • Excellent Communication skills, both written and verbal, for effective client and team interactions
  • Ability to manage multiple tasks and adapt to new technologies
  • Experience with helpdesk or ticketing systems is a plus
  • Fluency in Bahasa Indonesia and proficiency in English preferred
  • Bachelor's degree in a relevant field such as Information Technology or Computer Science


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