Customer Success

5 days ago

Tebet Jakarta, Indonesia Jobseeker Company Full time

What You'll Do:

This role combines 
Account Management
 and 
Customer Support
 responsibilities, making you the key person who builds long-term client relationships while ensuring an excellent user experience.

Account Management

  • Build and maintain strong, trusted relationships with clients to drive satisfaction and retention.
  • Understand client needs, usage patterns, and business goals to ensure successful product adoption.
  • Conduct regular check-ins, performance reviews, and renewal discussions with key accounts.
  • Identify upselling or cross-selling opportunities to expand product usage and engagement.

Customer Support

  • Handle customer inquiries via chat, email, or phone promptly and professionally.
  • Troubleshoot and resolve clients issues, collaborating with internal teams when necessary.
  • Create and maintain support documentation, FAQs, and user guides.
  • Collect and relay customer feedback to improve product features and support processes.
  • Track and report support metrics to identify trends and areas for improvement.

What We're Looking For:

  • Bachelor's degree in 
    Computer Science, Information System, Business, or related field.
  • 1-3 years of experience
     in Account Management, Customer Success, or Customer Support (preferably in SaaS, tech, or HR-related industries).
  • Strong communication and interpersonal skills — able to connect with clients and internal teams effectively.
  • Excellent problem-solving skills and a customer-first mindset.
  • Organized, proactive, and comfortable managing multiple accounts simultaneously.
  • Tech-savvy with experience using CRM, ticketing, or communication tools
  • Passion for helping clients succeed and a genuine interest in HR technology or recruitment systems.

 
Join Us and Help Our Clients Succeed

If you're passionate about building strong relationships, solving problems, and creating meaningful impact for customers — we'd love to meet you.

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