Customer Success Manager

2 days ago

Jakarta, Indonesia Cira Apps Ltd Full time

**About us**:
Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation.

Cira Apps Ltd is a B2B provider of high-quality enterprise software, and our customers are businesses around the world that range in size from 10 to 10,000+ employees. Our team is smart, humble and focused on customer delight. Our current NPS score is 73 and that's excellent. We have great products that our customers love.

**Role Overview**

As a **Customer Success Manager** at Cira Apps, you’ll be the trusted guide for our customers, ensuring they unlock the full potential of our solutions while achieving their own goals. This role combines strategic thinking, problem-solving, and a customer-first mindset to deliver exceptional experiences and drive mutual success.

**What You’ll Do**

As a **Customer Success Manager**, you’ll play a vital role in our customers’ journey. Here’s how you’ll make an impact:

- Be the primary point of contact for assigned customers, ensuring they feel supported
- Collaborate with customers to understand their unique challenges and objectives, crafting tailored solutions to help them be successful
- Lead onboarding and implementation sessions, ensuring a seamless transition and quick adoption of our software
- Proactively monitor customer health and engagement, identifying opportunities for growth and potential risks
- Deliver training and resources to empower customers
- Partner with sales and product teams to share customer insights that drive product improvements and expansion opportunities
- Use data-driven insights to create success strategies and demonstrate ROI to stakeholders

**What you'll bring**

We’re looking for someone who thrives on creating meaningful connections and delivering value. Here’s what makes you a great fit:

- Bachelor’s degree preferred or equivalent work experience
- You have a track record of success in a Customer Success Manager, Account Management, or related field. SaaS experience preferred
- You are customer obsessed and strive to deliver exceptional customer experiences
- Excellent communication and organizational skills
- You have experience dealing with multiple decision-makers
- You have strong data analysis skills, with the ability to source and interpret data and take actions based on the insights derived from them
- You have excellent time management skills, with the ability to prioritize tasks
- You’re a problem solver with the ability to innovate and analyze alternative solutions
- You’re detail focused and execute with excellence while owning the outcome
- Knowledge and experience leveraging CRM tools, Salesforce.
- Knowledge and experience leveraging Microsoft 365
- Bonus points if you’re bilingual and can support our diverse customer base_

**Why Join Us?**

At Cira Apps, our mission is to simplify and streamline the way businesses manage contacts. As part of our team, you’ll work in a supportive, innovative environment where your contributions make a real impact. We value collaboration, creativity, and the unique perspectives our team members bring.

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