Housing Manager

QUALIFICATIONS, EXPERIENCES, AND ATTRIBUTES

• Bachelor's Degree in Business Administration, Real Estate, Facilities Management, or a related field; a Master's Degree is advantageous.
• Minimum of 5 years of experience in property management, facilities management, or a related field, with at least 2 years in a managerial capacity.
• Demonstrated fluency in English and Bahasa Indonesia.
• Strong leadership and team management skills.
• Excellent interpersonal, negotiation, and communication skills.
• Proficiency in property management systems and standard office software.
• In-depth knowledge of local real estate laws and property maintenance.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in dealing with sensitive issues confidentially, displaying a high level of discretion and ethics.
• A clear commitment to ensuring the safety, well-being, and satisfaction of school-housed faculty.

DUTIES AND RESPONSIBILITIES

• Operational Excellence

• Ensure seamless day-to-day operations of the Housing Office, enhancing procedures and using technology to improve service delivery.

• Address and resolve complex housing issues, providing expert guidance and support to expatriate faculty regarding their housing needs.

• Strategic Property Management

• Develop and implement comprehensive housing strategies that align with the school's mission and operational needs.

• Oversee the acquisition, maintenance, and disposition of properties, ensuring all housing facilities meet the school's standards for quality and safety.

• Team Leadership and Supervision

• Directly supervise the Housing Team, ensuring effective team coordination and professional development.

• Set clear team goals and benchmarks, evaluate performance, and provide feedback and coaching to enhance capabilities and achieve high performance.

• Financial Oversight and Budget Management

• Manage the housing budget, including planning, allocation, and expense monitoring to ensure financial efficiency.

• Oversee financial transactions related to housing, including lease payments, maintenance costs, and contractor fees.

• Lease and Contract Administration

• Negotiate lease terms, manage contract renewals, and handle all aspects of lease administration to ensure compliance with legal and school standards.

• Inspect properties prior to occupancy and upon exit to assess conditions and ensure compliance with lease terms.

• Stakeholder Engagement and Communication

• Build and maintain strong relationships with landlords, real estate agents, contractors, and other service providers.

• Act as the primary liaison between the school and external parties on matters related to expatriate housing.
• Establish and maintain ongoing communication with faculty to understand their housing needs and concerns, ensuring they are addressed promptly and effectively.

• Foster an environment of trust and responsiveness to enhance faculty satisfaction and well-being.

• Compliance and Reporting

• Ensure all housing practices comply with local laws and regulations.

• Prepare reports on housing status, issues, and outcomes for senior management and other stakeholders.

• Collaboration and Integration

• Collaborate closely with the Head of Facilities to coordinate resources effectively, particularly concerning work orders and the procurement of supplies essential for housing maintenance and operations.

• Partner with the Head of Projects on housing-related building projects, optimizing project execution and enhancing housing quality.

• Additional Responsibilities

• Embrace the JIS Learning Dispositions of Resilience, Resourcefulness, Relating, and Reflecting.

• Stay current with industry trends to continuously improve housing operations.
• Perform other related duties as assigned by the Head of Human Resources.