Mgr Account Services and Maintenance Cards and Loans

6 days ago

Jakarta, Jakarta, Indonesia HSBC Full time 6,000,000 - 12,000,000 per year

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office supports the business to deliver exceptional customer journeys and increase efficiency across our global network. We support the business through effective governance, financial and risk management, transformation, and operational management, ensuring that all International Wealth and Premier Banking business units and markets have the right capabilities and procedures to compete effectively and grow safely. We work in an agile manner and at pace, partnering with teams in Technology and Digital Business Services to bring innovative, digital-first solutions to our customers. 

We are currently seeking an experienced professional to join this team in the role of Manager Account Services and Maintenance Cards and Loans

Responsibilities:

  • Ensuring account servicing cards and Loans instructions are processed accurately & in timely manner.
  • Responsible to maximize productivity as agreed standard.
  • Responsible complaints, inquires, investigation is resolve within SLA and deliver excellent customer service.
  • Proactively involve in in process improvement and streamlining projects
  • Supporting team leaders in managing team capacity, improve productivity & service delivery.
  • Supporting team leaders to produce MI and reports on timely manners.

To be successful in this role, you should meet the following requirements:

  • Good time management.
  • Team player, yet independent.
  • Have knowledge on WPB Unsecured Lending operations.
  • Highly spirited.
  • Fast learner, and easy to adapt to rapidly increasing challenges.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

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