Client Solutions Manager

2 weeks ago

Jakarta, Indonesia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About Us
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client group.

**Responsibilities**:
**1. Agency Education**: Educate agencies about Tiktok products and tools, ensuring agencies can maximize the value of the services provided.
**2. Account Optimization**: Oversee the day-to-day management of client accounts, ensuring campaigns are executed on time, within budget, and to the highest standard.
**3. Collaboration with Channel Sales Team**: Work closely with channel sales to support pitches, proposals, and the onboarding of new clients at scale. Continue to scale key accounts, nurture and develop mid-sized accounts, and build strategies to unlock new/re-activate churned accounts from existing agency's portfolios.
**4. Performance Monitoring**: Analyze and report on the effectiveness of campaigns or services provided to clients. Use data to identify trends, successes, and areas for improvement.
**5. Strategic Planning**: Work with channel sales to develop strategies that align client goals with agency services. Identify opportunities for upselling or cross-selling additional services. Build a T&L program with selected clients to get more case studies that will be beneficial for Indies BoB.
**6. Problem Solving**: Address any issues or challenges that arise in client engagements. Provide solutions in a timely manner to maintain client satisfaction.
**7. TSP Building Support**: Supporting our TSPs with custom curriculum that fits with each of TSPs' state of knowledge (basic or advanced) in a bootcamp set up or office hour session & design incentive programs for their shop clients to grow ARPA and promote product adoption.
**8. Cross learning function**: As our resource hub to learn from other markets (especially CNOB success), we can replicate with our agency partners.

**Qualifications**:
Minimum Qualifications
- Education: A bachelor's degree in a related field such as marketing, advertising, communications, or business is typically required.
- Experience: At least 5 years of experience in a client-facing role in an agency or related industry is typically required.
- Skills: Strong communication, interpersonal, and presentation skills are essential. Analytical and problem-solving skills are also necessary to identify client needs and develop solutions.
- Knowledge: A strong understanding of the agency's services and the client's industry is required. Knowledge of marketing and advertising principles is also important.

Preferred Qualifications
- Proactively identifies opportunities and challenges.
- Takes ownership of their work and sees tasks through to completion.
- Doesn't wait for instructions but seeks out solutions and improvements.
- Highly accountable and takes responsibility for their performance.
- Has a positive attitude and inspires others.
- Resilient and bounces back from setbacks.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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