Citiphone Officer

1 week ago

Jakarta, Indonesia Citi Full time

Citiphone Officer is an entry level position responsible for assisting with customer service inquiries, and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

**Responsibilities**:

- Respond to client inquiries in an efficient and timely manner
- Effectively utilize computer systems to complete assigned tasks and address account inquiries
- Provide assistance with the delivery of products and services to Citi clients under direct supervision
- Complete assigned tasks in an accurate and efficient manner

**Qualifications**:

- Previous relevant experience preferred
- Proficient in Microsoft Office and Windows Operating System
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment

**Education**:

- Diploma degree or higher

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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