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Citiphone Retention Officer

1 month ago


Jakarta, Indonesia Citi Full time

Citiphone Retention Officer is an contract position responsible for assisting with customer service inquiries, and providing solutions based on client needs in coordination with the Customer Service function.
Retaining Customer with Account Closure request with various Retention Programs and Retaining Customer requesting to cancel out loan and installment products with various Retention Programs.

**Responsibilities**:
Respond to client inquiries in an efficient and timely manner
Effectively utilize computer systems to complete assigned tasks and address account inquiries
Provide assistance with the delivery of products and services to Citi clients under direct supervision
Complete assigned tasks in an accurate and efficient manner

**Qualifications**:
Previous relevant experience preferred
Proficient in Microsoft Office and Windows Operating System
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment

**Education**:
High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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- **Job Family Group**: Customer Service
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- **Job Family**: Service
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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