Office Destination Manager

3 days ago

Bandung, Indonesia IDP Education Ltd Full time

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia._
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success._

**POSITION PURPOSE**

1. Achieve the annual budget for Student Placement (Australia / New Zealand) & execute the long-term strategy of the company to strengthen its position as a leading student placement service provider in the market. This is to be achieved by finding the right balance between the local needs of customers and the global operating model.
2. Co-develop and co-execute the destination-wise activity calendars with the marketing team to deliver pipeline leads and conversion targets by intake.
3. Provide strong business leadership, instilling IDP’s vision for the organization and a performance-driven culture with the office teams.
4. Provide mentoring, coaching, and ongoing communication thereby driving high engagement and excellent business results.
5. Provide destination training, and knowledge training for the counseling team, and certify the counselor who are qualified to do the counseling works.

**RESPONSIBILITIES**

Business & Sales Management:
1. Drive the development and implementation of country and office-based business plans which address country needs and are aligned to IDP’s strategic milestones.
2. Set and monitor office-level KPIs to support the implementation of the business plan.
3. Improve business performance by identifying and maximizing opportunities for leverage across offices of knowledge, skills, and infrastructure.

Sales Performance:
1. Develop and maintain a strong sales and service culture within the business.
2. Identify, develop and implement strategies to achieve sales objectives. Monitor results and initiate corrective action where required.
3. Collaborate with Country Destination Managers, and Marketing to develop and implement lead generation programs including events, client office visits, web, institution visits etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service, and client management performance standards and benchmarks which are continuously improved.
4. Lead and support counselors to improve sales productivity through the implementation of global CRM system adoption, pipeline management, and conversion benchmarks. Improve sales skills through training.

**SKILLS**

1. Customer Satisfaction
2. Analytical thinking
3. Strategic Thinking
4. Team Work
5. Managing Change
6. Communicating at the level required of your position
7. Leading a team
8. Project Management
9. Organizing and managing people
10. Evaluating situations
11. Fields: Business Management, Finance, Economics or Administration

**WHAT WE'RE LOOKING FOR**

1. Bachelor’s or Master degree (preferable), any field
2. Working experience: minimum 4 years in Education
3. Demonstrated skill in a customer facing multinational company with experience in developing business plans, budgets, and skills to monitor, review and report on progress.
4. Ability to deliver training and coaching for Education Counsellor
5. Advanced understanding of the local education market and ability to identify new business opportunities.
6. Proven ability to motivate counseling team to achieve demonstrable outcomes
7. Practical experience in managing diverse stakeholders (clients & students) - with diverse interests - to their satisfaction, but always keeping to the ultimate goal of the organization.
8. Strong problem-solving skills
9. A strong, ethical leader who acts with integrity and in the best interests of the business
10. Excellent presentation and communication skills
11. Good written and verbal English skills
12. Experience in working with CRM systems will be desirable

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