Spv Customer Support

2 weeks ago


Jakarta, Indonesia Halosis - PT. Hasil Sukses Indonesia Full time

**Job Descriptions**:

- Responsible for monitoring and controlling the work of Customer Support Agents
- Supervise the work of customer support to ensure adherence to quality standards, deadlines, and proper procedures
- Analyse customer experience reports and insights and recommend improvement suggestions and initiatives.
- Investigate (and correct) customer issues and complaints relating to quality.

**Requirements**:

- Bachelor's Degree in any field
- Experience as Customer Service for a min. 2 years with an experience as Supervisor min.1 year.
- Strong logical thinking and problem-solving skills
- Good team player, multitasking, positive attitude and eagerness to learn
- Have the ability to lead team, analyze, handle complaints and communication well
- Understand E-commerce Industry Knowledge;
Jenis Pekerjaan: Penuh Waktu

Gaji: Rp4.500.000 - Rp5.500.000 per bulan

Bekerja dari Jauh:

- Tidak


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