Service Excellence Associate
2 weeks ago
COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
DESIGNATION : Service Excellence Associate
RESPONSIBILITIES
- Provide technology solutions and process improvement related to ticketing, monitoring, data, and reporting process.
- Perform coordination with HMT & DM Users to allign the product roadmap
- Perform understading over HMT & Data business process in order to give recommendation for process improvement
- Ensure the products are run well without any issues
- Prioritize product backlog and coordinate with internal team/Vendor
- Manage project timeline and ensure the project can be implemented in timely basis
- Prepare, coordinate, and ensure the completeness of project documentation
- Establish and maintain active and constructive relationships with internal HMOS team
- Establish and maintain active and constructive relationships with IT Team/Vendors
- Risk/Findings audit to be fulfilled
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work
QUALIFICATIONS
- Proven experience in Project Management/Business Analyst/Product Owner or similar position at least 2 years' experience.
- Proven experience in product implementation and SDLC process
- Bachelor degree in Information Technology/Information System
- Able to use product development dan flow process tools (i.e. Visio, JIRA, Confluence)
**Knowledge**
- Switching Operation Process
- Product Knowledge
- Basic Data Security
- Online transaction
- Switching Application Knowledge
- Monitoring Application Knowledge
- Reporting Application Knowledge
- User Acceptance Test (UAT)
- UI/UX
- General IT Knowledge
- Business Process Improvement
- IT QA Methodology
**Technical**
- Data Analytics
- Business Requirement Document
- Diagram Flow Process
- Alto Payment Message Standar
**Non-Technical**
- Learning skills
- Risk Analysis
- Reporting and emergency response planning
- Strong relationship management
- Excellent communication and interpersonal skills
- Strong motivational and empowerment skills
- Commitment and reliable
- Outstanding organizational and leadership skills
- Take initiative and remain calm under pressure.
-
Service Excellence Associate Manager
4 weeks ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Service Excellence Associate...
-
Service Excellence Associate Manager
1 day ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Service Excellence Associate...
-
HR Geo Services Associate
6 days ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Service Delivery Excellence Leader
2 hours ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeCompany OverviewWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for individuals who are always searching for creative ways to grow and learn.The Service Delivery Head of Indonesia leads the country's Customer Service (CS) Delivery team, driving the Digital Services transformation for Industry services. This...
-
Customer Excellence Manager
4 weeks ago
Jakarta, Indonesia WeNetwork Asia Full time**Our client is a series A tech startup with a unique product that is rapidly growing in Indonesia.** **Key Responsibilities**: - Lead a team of Customer Excellence Supervisors and Associates to deliver continuous improvement in Customer Excellent. - Support order processing and schedule matching for home visit / teleconsult services - Partner closely with...
-
Customer Excellence Manager
5 hours ago
Jakarta, Indonesia WeNetwork Asia Full time**Our client is a series A tech startup with a unique product that is rapidly growing in Indonesia.** **Key Responsibilities**: - Lead a team of Customer Excellence Supervisors and Associates to deliver continuous improvement in Customer Excellent. - Support order processing and schedule matching for home visit / teleconsult services - Partner closely with...
-
Process Excellence Associate Manager
4 weeks ago
Jakarta, Indonesia Qoala Full timeBuild processes that meet our business objectives and ensure compliance - Gather comprehensive feedback from stakeholders and prepare business requirement document (BRD) - Define configuration specifications and business analysis requirements - Help design, document and maintain business processes - Define reporting and alerting requirements - Conduct...
-
Associate - Corporate Secretary Services
4 weeks ago
Jakarta, Indonesia TMF Group Full time**About TMF Group** TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity,...
-
Associates - Accounting Services
2 weeks ago
Jakarta, Indonesia TMF Group Full timeAssociate-Accounting Services is responsible to provide robust financial administration services for external clients to ensure external clients’ financial operations are managed efficiently, fully compliant with both local and international standards, and their financial reporting is transparent, up-to-date, and accurate. **Responsibilities**: -...
-
Associate-accounting Services
2 weeks ago
Jakarta, Indonesia TMF Group Full timeAssociate-Accounting Services is responsible to provide robust financial administration services for external clients to ensure external clients’ financial operations are managed efficiently, fully compliant with both local and international standards, and their financial reporting is transparent, up-to-date, and accurate. **Responsibilities**: -...
-
Associate - Accounting Services
6 days ago
Jakarta, Indonesia TMF Group Full timeAssociate-Accounting Services is responsible to provide robust financial administration services for external clients to ensure external clients’ financial operations are managed efficiently, fully compliant with both local and international standards, and their financial reporting is transparent, up-to-date, and accurate. **Responsibilities**: -...
-
Associate - Accounting Services
4 days ago
Jakarta, Indonesia TMF Group Full timeAssociate-Accounting Services is responsible to provide robust financial administration services for external clients to ensure external clients’ financial operations are managed efficiently, fully compliant with both local and international standards, and their financial reporting is transparent, up-to-date, and accurate. **Responsibilities**: -...
-
Guest Service Associate
3 weeks ago
Jakarta, Indonesia Hiringmaps Full timeGuest Service Associate This position supports the Guest experience department by welcoming the Guests to the park and ensuring they are informed about the rides, attractions, shows, park facilities and services. The position is responsible for queue line management, selling Park tickets, cabana rentals, towel and locker rentals, stroller & wheelchair...
-
Sales Associate
4 days ago
Jakarta, Indonesia Bali Staff Solutions Full timeA Sporting Products Company in **Jakarta, Indonesia** is looking for a talented and enthusiastic **Sales Associate** **(Full-time)** **Responsibilities**: - Manage online shopping platforms, ensure inquiries are dealt with effectively and encourage customers to purchase directly through the company’s website - Conduct cold callings on sport venues and...
-
Guest Service Associate
4 weeks ago
Jakarta, Indonesia Le Meridien Jakarta Full timeGuest Service Associate - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...
-
Associate
4 days ago
Jakarta, Indonesia Budidjaja & Associates Full timeRepresent BIL on daily main task involving clients - Support Senior Associate by preparing draft legal advice, **Requirements**: - Minimum Law Degree from reputable university - Minimum 3 years of experience, preferable in Dispute Resolution - Excellent verbal and written English skills - Capable working as a team player - Having analytical and problem...
-
Associate - Corporate Secretarial Services
4 weeks ago
Jakarta, Indonesia TMF Group Full timeAssociate - Corporate Secretarial Services is responsible to deliver Corporate Secretarial Services to external clients, assist external clients become and remain comply with global and local regulations, and perform excellent quality of services. **Key Responsibilities**: - Provide assistance to the Assistant Managers/Manager in providing corporate...
-
Sales Associate
2 weeks ago
Jakarta, Indonesia BIASA Group Full timeWe're looking for a passionate **Sales Associate **to join our team. As a Sales Associate, you are passionate about our products ad brand to provide Customer Service Excellence at all times whilst building l loyal customer base of repeat shoppers to drive commercial success. You should demonstrate a strong commitment to service, a genuine curiosity and...
-
Sales Associate
4 days ago
Jakarta, Indonesia BIASA Group Full timeWe're looking for a passionate **Sales Associate **to join our team. As a Sales Associate, you are passionate about our products ad brand to provide Customer Service Excellence at all times whilst building l loyal customer base of repeat shoppers to drive commercial success. You should demonstrate a strong commitment to service, a genuine curiosity and...
-
Associate-tax Services
2 weeks ago
Jakarta, Indonesia TMF Group Full timeAssociate-Tax Services is responsible to provide external clients with tax preparation services to ensure external clients’ financial operations comply with tax regulations. **Responsibilities**: - Prepare Monthly Withholding Tax ("WHT") and Value Added Tax ("VAT") calculation - Prepare Billing ID for tax payment - Prepare Monthly WHT and VAT Returns by...