Service Excellence Associate

2 weeks ago


Jakarta, Indonesia PT ALTO Network Full time

COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : Service Excellence Associate

RESPONSIBILITIES
- Provide technology solutions and process improvement related to ticketing, monitoring, data, and reporting process.
- Perform coordination with HMT & DM Users to allign the product roadmap
- Perform understading over HMT & Data business process in order to give recommendation for process improvement
- Ensure the products are run well without any issues
- Prioritize product backlog and coordinate with internal team/Vendor
- Manage project timeline and ensure the project can be implemented in timely basis
- Prepare, coordinate, and ensure the completeness of project documentation
- Establish and maintain active and constructive relationships with internal HMOS team
- Establish and maintain active and constructive relationships with IT Team/Vendors
- Risk/Findings audit to be fulfilled
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work

QUALIFICATIONS
- Proven experience in Project Management/Business Analyst/Product Owner or similar position at least 2 years' experience.
- Proven experience in product implementation and SDLC process
- Bachelor degree in Information Technology/Information System
- Able to use product development dan flow process tools (i.e. Visio, JIRA, Confluence)

**Knowledge**
- Switching Operation Process
- Product Knowledge
- Basic Data Security
- Online transaction
- Switching Application Knowledge
- Monitoring Application Knowledge
- Reporting Application Knowledge
- User Acceptance Test (UAT)
- UI/UX
- General IT Knowledge
- Business Process Improvement
- IT QA Methodology

**Technical**
- Data Analytics
- Business Requirement Document
- Diagram Flow Process
- Alto Payment Message Standar

**Non-Technical**
- Learning skills
- Risk Analysis
- Reporting and emergency response planning
- Strong relationship management
- Excellent communication and interpersonal skills
- Strong motivational and empowerment skills
- Commitment and reliable
- Outstanding organizational and leadership skills
- Take initiative and remain calm under pressure.



  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Service Excellence Associate...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Service Excellence Associate...


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