Customer Service Coordinator
2 weeks ago
**Customer Service Coordinator**:
- Functional area: Service- Country: Indonesia- City: Jakarta- Company name: PT Atlas Copco Indonesia- Date of posting: Oct 16, 2024
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**Job description**
1. Handling Service Contracts
- Preparing service contract intervention schedules
- Contact customer for tentative & fix schedule
- Ordering the required part to be arrive as per the Schedule in the contract
- Opening and closing service plan job
- Scheduling service plan job
2. Job Planning and Distribution
- Monitoring all jobs readiness for the respected area
- Update and informing jobs status for the respected area
- Contacting the customer to confirm that all required parts ready at customer
- Planning job intervention on respected area for the tentative and fix schedule
- Inform the customer regarding actual schedule for job interventions and make sure that machine ready for service before dispatching Technician
3. Customer communication care handling
**Personal requierements**
- Positive attitude
- Self motivated with a high level of responsibility and loyalty
- Demonstrate good communication skills on all levels - Task and Customer oriented
- Good analytical and problem solving skills
- Good organizational and time management skill
**Educational and experiences requirements**
- D3/S1 from any discipline/preferable technical
- Preferable have experiences and resh graduates are welcome and good communication with Mandarin will be an advantage
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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