Customer Services

2 weeks ago


Jakarta, Indonesia PT Quantum Metal Indonesia Full time

To assist in the preparation and improvement of Standard Operation Procedures.
- To implement all policies, activities, procedures, and instructions as relevant and required by the quality management system.
- To assist in the preparation of handover of vacant possession to customer.
- To attend and handle all customer/ purchaser’s complaints/inquiries and ensure all inquiries and complaints are resolved.
- To coordinate all matters related to customer relationship management.
- To conduct a Customer Satisfaction Survey and analyze feedback.
- To deliver and maintain a high level of quality customer service.
- To work effectively with others to ensure all customer interactions and transactions are processed in a timely manner and customers receive effective communication.
- To undertake any and all other duties and responsibilities instructed by the superior.

**Salary**: Rp4,600,000 - Rp8,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Education**:

- SMA/SMU/SMK (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)
- Mandarin (required)


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