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2 weeks ago

Jakarta, Indonesia Emarald Group Full time

Descriptions:

- Provide post-sales support of Hitachi Vantara ("Hitachi") Storage solutions. Perform installation, maintenance, upgrades, implementation and emergency systems support.
- Provide pre-sales support to sales and marketing teams to architect workable and deliverable technical solutions that address customer needs.
- Provide first level customer account management.
- Being first point of call for emergency product and systems support both within standard hours and during nonstandard hours.
- Provide timely and logical resolution to Hitachi related hardware, software and system problems.
- Perform preventative maintenance according to standard requirements.
- Provide assistance and guidance to pre-sales, sales team and Hitachi partners on any Hitachi related customer problems.
- Co-ordinate all CS-S support activities at customer site.
- Project Managed all agreed services such as installation, planning - design, implementation, assessment, contracted services etc.
- Actively sell value-add services such as Hitachi Select Care Services, Managed Storage services, Training and other contracted services.
- Comply with all reporting procedures and documentation.
- Develop, document and maintain up to date customer installation profiles.
- Identify opportunities for improving customer service.
- Identify and report to sales teams, opportunities for additional sales within customer accounts.
- Responsible for maintaining up to date knowledge and skills in line with identified business needs and directions.
- Provides on-going product support to customers from initial usage to ongoing problem resolution.
- Maintain all assigned spare parts, tools and test equipment. Ensure that all replaced spare parts are checked in to logistics.

Descriptions: - Provide post-sales support of Hitachi Vantara ("Hitachi") Storage solutions. Perform installation, maintenance, upgrades, implementation and emergency systems support. - Provide pre-sales support to sales and marketing teams to architect workable and deliverable technical solutions that address customer needs. - Provide first level customer account management. - Being first point of call for emergency product and systems support both within standard hours and during nonstandard hours. - Provide timely and logical resolution to Hitachi related hardware, software and system problems. - Perform preventative maintenance according to standard requirements. - Provide assistance and guidance to pre-sales, sales team and Hitachi partners on any Hitachi related customer problems. - Co-ordinate all CS-S support activities at customer site. - Project Managed all agreed services such as installation, planning - design, implementation, assessment, contracted services etc. - Actively sell value-add services such as Hitachi Select Care Services, Managed Storage services, Training and other contracted services. - Comply with all reporting procedures and documentation. - Develop, document and maintain up to date customer installation profiles. - Identify opportunities for improving customer service. - Identify and report to sales teams, opportunities for additional sales within customer accounts. - Responsible for maintaining up to date knowledge and skills in line with identified business needs and directions. - Provides on-going product support to customers from initial usage to ongoing problem resolution. - Maintain all assigned spare parts, tools and test equipment. Ensure that all replaced spare parts are checked in to logistics.