IT Service Management

6 days ago


Jakarta, Indonesia PT. ALTO Network Full time

PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the most innovative technology to give impact on connecting merchants and financial institutions to their customers.

Formal Title**:Senior Service Solution Management Associate**

This position will be reporting directly to the **Governance Process & Service Management Manager - GRCS Division**.

Nb: Hybrid working system

**Main Function**

Develop, analyze and ensure activities related to IT Service Management including related to the level of service performance (internal or external) and provide clear and transparent reports on performance achievements and issues that occur both to management, service owners, customers, and regulators in order.

**Responsibilities**:

- Identify performance indicators and measure SLA fulfillment for each service.
- Prepare ALTO service reports and distribute these reports to management, member service owners and regulators as needed.
- Develop ALTO Portal Service (Ivanti) in accordance with established requirements & best practice standards.

**Job Requirement**
- At least 3 years of experience in IT Service Management field
- Experienced in developing ITSM tools (Ivanti/ ServiceNow/ Zendesk/ BMC/ Salesforce/ etc)
- Proficient in SQL Query
- Proficient in one of any programming language (Java/ JavaScript/ Python/ Go/ etc)
- Experienced in banking/ financial domain is a plus

Miewzy349x


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