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Customer Delivery Architect, Cx Indonesia

2 weeks ago

Jakarta, Indonesia Cisco Systems Full time

Cisco Customer Experience (CX) Indonesia seeks a passionate Customer Delivery Architect, who will be working as a trusted advisor and partner to top strategic accounts in the country. This position is a key customer facing role where the architect will be working closely with key players throughout an organization; from the technical staff to the CXO level.

The Customer Delivery Architect plays a critical role in ensuring Cisco is fully coordinated and delivering in a manner that meets the expectations of our customers. The architect is responsible for ensuring Cisco strategy conforms to customers’ requirements and needs. Additionally, the architect is expected to be informed of new innovations that will impact customers as well as identify challenges and/or growth opportunities where potential Cisco solutions and/or services offers can be proposed.

**Who You Are**:
You are a Technical Leader, and an integral member of the CX team, working towards our common goals and demonstrating the business value of Cisco Solutions and Architectures by aligning opportunities with a 2-5 year architectural vision to help address customer challenges and priorities. The end result is ensuring that this Cisco architectural vision addresses the desired new outcomes and capabilities that the customers need to support their business.

You have the following requisite qualifications:

- Technology expert with track record of creativity applied to resolve business related technology projects, with 12+ years of related IT experience
- Proven record of technical leadership in very complex programs or projects including two or more domains such as Networking, Data Center/Cloud, Security, Automation and AI and Software.
- Ability to understand industry strategies and trends, business challenges, and desired business outcomes and develop a technology solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
- In depth knowledge of Cisco portfolio; multi-vendor knowledge is a plus. Strong knowledge and understanding of Cisco Services portfolio offers.
- CCIE technical certification, or 2 of CCNP, DevNet Pro, or similar technical certification or equivalent skills
- Excellent written and oral communications skills for both technical and executive level conversations.
- Core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
- Ability to present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.
- Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
- Expert mentoring skills
- Good program/project management skills

Preferred Qualifications:

- College / University Degree
- DevNet Professional or equivalent understanding level of network software automation/orchestration, microservices, containers, cloud, databases, open source, etc
- Advanced knowledge around topics of IT and/or OT Operations, Security, Governance and Enterprise Architecture (e.g., ITIL, COBIT5, TOGAF, CISSP, SecOps, etc)
- Advanced knowledge around topics of Software Development Life Cycle (SDLC), Site Reliability Engineering (SRE), Agile, DevOps, SecOps, etc

**What You'll Do**:

- Understand customer technology roadmap and proactively design and develop customized solutions
- Position value of Cisco as part of a comprehensive solution for solving customer business problems
- Build & maintain deep relationships with key internal collaborators to facilitate complete end to end product and services solutions in support of the customer strategy, including multi-year architecture and operations journey
- Conceptualize, plan, design and lead cross functional teams across multi-domain architectures
- Participate in services presales activities. Identify up-sell opportunities and articulate the value of the combined Cisco services and technology solution proposal.
- Advocate current and emerging technologies and solutions relevant to customers’ architecture
- Create and deliver training and/or mentor new or junior technical resources within the team

**Who You'll Work With**:
In addition to aligning with the customers strategies, the architect needs to also closely aligned with all Cisco Services teams engaged at the customer. This includes helping provide clear and concise customer requirements; ensuring the team is working towards the correct solutions for the customers as well as well as understanding of the solution proposed by Cisco, and that any potential gaps or issues are identified and brought to the attention of the appropriate Cisco team members and ultimately customers. This involvement with internal Cisco teams will include providing key account updates to management while working across functions with other Delivery Architects and Network Consulting Engineers.

**Why Cisco?***:
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