Leader, Customer Delivery

1 week ago


Jakarta, Indonesia Cisco Systems Full time

The CX Delivery manager will lead customer delivery and owns the CX (Customer Experience) services business for Indonesia Enterprise, Public sector and Other SP accounts.
- Drive key opportunities to grow Cisco Services Business along with Sales team.
- Own successful customer delivery, quality, and realization of customer outcomes. Leads delivery risks, issues, escalations and fine tune project and program execution across all enterprise, Public Sector and other SP accounts in Indonesia. Ensures operational excellence in service delivery execution to assure customer objectives and outcomes.
- Partners with customer success executive and renewal sales to drive services and software recurring revenues growth throughout the Customer Lifecycle, through delivery excellence and customer intimacy.
- Innovate around delivery process, partner engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as the go to resource in helping shape portfolio and technology direction
- Financial: owns Indonesia Enterprise, PS and Other SPs CX revenues forecasting and commitment, and project level profitability. Prepares deal approval reviews for the CX Country and ASEAN leadership. Manages customer level profitability - identify new revenue opportunities, drive revenue recognition, run efficiencies, drive productivity, handle projects successfully while meeting revenue and cost budgets.
- Builds and nurtures strong customer executive relationships across the ID Enteprise, PS and other SPs portfolio to develop a deep view of the needs and service engagements. Help set strategic service delivery direction that anticipates the needs of our customers and their technology needs.
- Build, develop and energize a high performance CX Indonesia Enterprise, PS and Other SP delivery team.
- Build and manage global direct and matrix teams for customer execution
- Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Onc


  • Customer Success

    1 week ago


    Jakarta, Indonesia SAP Full time

    **We help the world run better** **Customer Success & Delivery (CS&D) First Line Managaer** is a leader responsible for implementing the agreed CS&D strategy for their geographies, in this position - Indonesia. They have overall accountability for managing a wide spectrum of services delivery ranging from expert consulting - cloudified services, premium...

  • Delivery Manager

    2 weeks ago


    Jakarta, Indonesia Digital Grid Full time

    **Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the...

  • Delivery Manager

    1 week ago


    Jakarta, Indonesia GE Vernova Full time

    **Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the...


  • Jakarta, Indonesia PT Amazon Web Services IDN Full time

    5+ years consulting or in-house technical leadership experience with a track record of working with stakeholders to identify and prioritize business and technical requirements in order to plan and execute IT transformations - Experience in technology sales, pre-sales, or technical consulting in customer-facing roles, including developing proposals &...

  • Delivery Management

    4 weeks ago


    Jakarta, Indonesia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

  • Delivery Management

    3 weeks ago


    Jakarta, Indonesia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

  • Account Delivery Head

    3 weeks ago


    Jakarta, Indonesia Encore Theme Full time

    Jakarta, Indonesia - Tech Hiring - 2944228 **Job Description**: - Account Delivery head with 22 plus years of experience working for Tier 1 IT service company. - Business Centric leader with strong engineering foundations and communication skills - Should communicate with key stakeholders such as CXOs with ease - Have led large Transformation and IT MS...


  • Jakarta, Indonesia Arup Full time

    Do you want to make a positive impact on the world? Sustainable development is at the heart of everything we do. Seventy-five years ago, we created a home for creative thinkers seeking to solve the world’s biggest challenges. Today, a collective of 16,000+ Arupians gather across the globe from 140 different countries to build a sustainable future. At...


  • Jakarta, Jakarta, Indonesia PT Amartha Mikro Fintek Full time

    We are looking for a seasoned Senior Product Leader to drive the development of high-quality, customer-centric products. As a strategic leader, you will be responsible for defining and executing product strategies, managing cross-functional teams, and driving product launches.Key Responsibilities:Product Strategy: Develop and execute comprehensive product...


  • Jakarta, Indonesia Baker Hughes Full time

    **Service Delivery Coordinator - Completions**: **Do you enjoy being part of a successful Liner Hanger & Completion team?**: **Are you a service delivery coordinator looking for a new opportunity?**: **Join the Completions & Wellbore Intervention Team!** We are the leader in well construction and production. Our innovative physical and digital solutions...

  • Delivery Architect

    2 weeks ago


    Jakarta, Indonesia NOKIA Full time

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...


  • Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid Customer Care Training Team Leader is responsible for ensuring training sessions are...


  • Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid Customer Care Training Team Leader is responsible for ensuring training sessions are...

  • Team Leader Rescue

    2 weeks ago


    Jakarta, Indonesia ELABRAM SYSTEMS Full time

    **Job Description**: - Responding to 3PL for delivery request after failed on first attemp - Managing the day-to-day activities of the team - Monitoring agent achievement for rescue success **Requirement** - **Minimum Education diploma or similar**: - **Minimum of 4 years experience in Sales/CS/Retention**: - Strong organizational skills to give the team...


  • Jakarta, Indonesia Ingenious Job Full time

    Category: - Business Development - Industry: - Engineering - Electrical / Electronic / Mechanical - Location: - Indonesia - Jakarta - Education: - Bachelor Degree - Country: - Indonesia - Salary Range: - 47000000-50000000 - Experience(Min): - 5-6years - Job Type: - Full Time Permanent- Requirement: - General management, leadership skills and...

  • Business Leader

    2 weeks ago


    Jakarta, Indonesia Agensi Pekerjaan Ingenious Sdn Bhd Full time

    **Position Summary** This leadership position has a combined responsibility for Solutions and Services Business in assigned geography including Sales, Business Development and Services Delivery. The Leader will manage the country initiatives and resources aligned to region to drive business results. Responsibilities include overall management of each of the...


  • Jakarta, Indonesia PT. Emaklon Digital Internasional Full time

    Job Description: - Melakukan perencanaan, pengawasan, dan evaluasi terhadap penyelesaian keluhan konsumen - Bertanggung jawab dalam melaksanakan koordinasi dalam membina kerja sama team - Bertanggung jawab dalam mencapai suatu target pekerjaan yang telah ditetapkan dan sesuai dengan aturan - Mengkoordinir seluruh aktifitas Tim dalam mengelola seluruh...

  • Driver - Delivery

    2 weeks ago


    Jakarta, Indonesia AJ Bakery & Cake Full time

    Persyaratan Memiliki SIM A / SIM B Umum Memiliki pengalaman mínimal 1 tahun sebagai driver delivery Memahami wilayah Jakarta dan sekitarnya Bersedia bekerja shifting Bersedia penempatan Kelapa Gading Tanggung Jawab Melakukan pengantaran Pesanan ke customer Melakukan pengantaran dokumen sesuai kebutuhan store Bertanggung jawab untuk kebersihan...


  • Jakarta, Indonesia Eezee Full time

    **Customer Success Team Leader** **Responsibilities**: - Work closely with the team, motivating and coaching them - Facilitate regular weekly 1 on 1’s and team meetings - Keeping up to date with business development and new product lines - Reporting to the Head of Customer Success - Manage day-to-day line activities, prioritize and make risk/impact...


  • Jakarta, Indonesia PT Wahana Duta Jaya Rucika Full time

    Job Descriptions: - Mengelola proses pengiriman barang sesuai dengan kebutuhan koonsumen - Mngelola dan memonitor aktivitas administrasi pengiriman barang - Menangani permasalahan terkait pegiriman barang - Melakukan evaluasi proses dalam bidang delivery planning untuk meningkatkan efektivitas dan efisiensi proses kerja - Mengelola tim dan melaksanakan...