Leader, Customer Delivery

4 months ago

Jakarta, Indonesia Cisco Systems Full time

The CX Delivery manager will lead customer delivery and owns the CX (Customer Experience) services business for Indonesia Enterprise, Public sector and Other SP accounts.
- Drive key opportunities to grow Cisco Services Business along with Sales team.
- Own successful customer delivery, quality, and realization of customer outcomes. Leads delivery risks, issues, escalations and fine tune project and program execution across all enterprise, Public Sector and other SP accounts in Indonesia. Ensures operational excellence in service delivery execution to assure customer objectives and outcomes.
- Partners with customer success executive and renewal sales to drive services and software recurring revenues growth throughout the Customer Lifecycle, through delivery excellence and customer intimacy.
- Innovate around delivery process, partner engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as the go to resource in helping shape portfolio and technology direction
- Financial: owns Indonesia Enterprise, PS and Other SPs CX revenues forecasting and commitment, and project level profitability. Prepares deal approval reviews for the CX Country and ASEAN leadership. Manages customer level profitability - identify new revenue opportunities, drive revenue recognition, run efficiencies, drive productivity, handle projects successfully while meeting revenue and cost budgets.
- Builds and nurtures strong customer executive relationships across the ID Enteprise, PS and other SPs portfolio to develop a deep view of the needs and service engagements. Help set strategic service delivery direction that anticipates the needs of our customers and their technology needs.
- Build, develop and energize a high performance CX Indonesia Enterprise, PS and Other SP delivery team.
- Build and manage global direct and matrix teams for customer execution
- Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Onc

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