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Customer Delivery Architect

1 month ago

Jakarta, Indonesia PT Amazon Web Services IDN Full time

5+ years consulting or in-house technical leadership experience with a track record of working with stakeholders to identify and prioritize business and technical requirements in order to plan and execute IT transformations
- Experience in technology sales, pre-sales, or technical consulting in customer-facing roles, including developing proposals & conducting effort estimates.
- Hands-on experience designing and deploying Cloud Native solutions using Open Source and Public Cloud services
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
- Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
- Presentation skills with a high degree of comfort speaking with Executives, IT Management, and business leaders
- Customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Demonstrated ability to think strategically about business, product, and technical challenges
- Extended travel to customer locations may be required to sell and deliver professional services as needed

Job summary

AWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to complement the new cloud paradigm.

AWS Professional Services team members leverage their deep knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. Helping make customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives our teams to explore new frontiers in leveraging AWS for our customers.

The Customer Delivery Architect (CDA) is a new growth role within the Professional Services organization, and is principally oriented around a qualify-deliver-manage model. The CDA is responsible for partnering with Professional Services sales to dive deep into a customer’s business challenge, to collaboratively propose and pre-qualify a particular set of outcomes that would result from formal Professional Services engagements. Thereafter, the CDA will architect the customer program, including AWS ProServe Consulting work, AWS services, and partner involvement to be able to deliver the Customer Business Outcomes. The CDA will remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

This is not a pure consultant role, nor is it a pure selling role. It is an individual with a unique hybrid of AWS platform expertise and hands-on building, coupled with deep industry oriented knowledge, business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

Do you have what it takes to bring yourself, your customers, and your team to the next level?

Key job responsibilities
- Lead technical pre-sales engagements with ProServe customers and partners to develop delivery project proposals
- Architecting customer project during pre-sales which will include developing proposal, generating effort estimates, and determining System Integration partner involvement for a successful delivery.
- Capture and share best-practice knowledge, sales and delivery content amongst the AWS Professional Services community
- Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proofs of concept
- In partnership with the ProServe leadership and account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS in conjunction with Professional Services engagements
- Lead deep architectural discussions and design exercises with Customers to create Well Architected solutions on AWS Cloud
- Educate customers on the value proposition of AWS and various Cloud strategies, value, and tools
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, l