Customer Success Team Lead

6 days ago


Jakarta, Indonesia Go Mobile Full time

**Go Mobile** is an international advertising agency operating worldwide focusing on mobile marketing and MarTech solutions. We are fast-paced and very ambitious, growing x2 YoY and not going to slow down.

Asides, **Go Mobile** is a top-notch media buying agency listed by Clutch and MobileAppDaily 2021. Our Demand Side Platform - #GoNET integrates with primary traffic sources in Southeast Asia, North American, and European markets - with a hyper-segmented targeting ability.

Placement**:Jakarta**

Working Arrangement**:Hybrid**

**Main goals**:

- Training, coordination of work, and management of a group of account managers (communication takes place in English and Bahasa Indonesia);
- Building business processes, training, and team development (independent management of clients in exceptional cases);
- Preparation of reports, presentations, and commercial offers for clients; Calculation of media plans;
- Assistance in marketing research;
- Work with analytics platforms and MMPs.
- Have 3-4 years of experience handling a Customer Success team or being involved in an advertising agency, especially in the CS field;
- Experiences in managing a team for a minimum 1 year;
- Loves to build communication and empower people;
- An open-minded and supportive team player;
- Wants and ready to quickly learn new things;
- Understands social media analytics and reads the trend;
- Desire to grow in the digital sphere.

**Salary**: Rp15,000,000 - Rp20,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)



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