Customer Service Trainer

5 days ago


Jakarta, Indonesia DHL Full time

Conduct training to new and existing staff (e.g. new hire induction training, refresher training, CIS CS modules)
- Ensure training materials are constantly updated and reviewed at regular interval
- Support and work closely with CS sub-function managers/supervisors to conduct post-training evaluation and

coaching to gauge training effectiveness, and identify strengths for reinforcement and weaknesses for further

training
- Conduct training needs analysis and develop training and development plans / roadmap
- Interact with country HR department on identifying CS-related training needs
- Maintain an accurate and updated training record of staff
- Conduct regular and ad hoc skills verification tests for Customer Service Function
- Coordinate special events / programs / celebration among CS sub-functions
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless, he/she must be able to demonstrate ability to influence decisions/actions
- 3 years experience in customer service / hospitality industry
- Experience in conducting / facilitating training activities
- Experience in the Air Express industry (preferable)
- Bachelor degree
- Excellent spoken and written language skill


  • Trainer - Jakarta

    2 weeks ago


    Jakarta, Indonesia PT Shield On Service Tbk Full time

    PT. Shield On Service Tbk. Berdiri pada tahun 2004, PT Shield On Service Tbk atau yang dikenal dengan nama SOS adalah salah satu perusahaan alih daya terbesar dengan 14 kantor cabang dan 135 kantor operasional yang tersebar di Indonesia, saat ini membuka lowongan kerja yang akan ditempatkan pada klien kami dengan posisi: **Trainer for Islamic...

  • Service Trainer

    3 weeks ago


    Jakarta, Indonesia Shihlin Taiwan Street Snacks Full time

    Service Trainer - Diutamakan berpengalaman kerja dibidang food & beverage - Berpengalaman kerja mínimal 2 tahun dibidangnya - Mempunyai kemampuan mengajar di bidang service dan cooking fast food - Pekerja keras, jujur, bertanggung jawab dan mampu bekerjasama dalam team "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...


  • Jakarta, Indonesia ATI Business Group Full time

    **Role of Purposes**: You will work as part of business & improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and...


  • Jakarta, Indonesia ATI Business Group Full time

    ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...

  • Trainer bpo

    4 days ago


    Jakarta, Indonesia Jom Kerja! Full time

    **Role**: Process Trainer **Language Proficiency**:English (B2 level) (Indonesian Native) **About Role**:.The responsibility of the Trainer - Train agents on product and process **Skill**:Experience in Customer Service** **Responsibilities**: - Train agents on product and process, as and when there are NHT batches - Monitor contacts and find out areas...

  • Gym Personal Trainer

    2 weeks ago


    Jakarta, Indonesia VIRTUES.ID Full time

    **Salah satu klien kami Membuka Lowongan untuk posisi Personal Trainer** **Lokasi Gym**:Jakarta, Indonesia **Kualifikasi**: - Memiliki pengalaman sebagai Personal Trainer / Instructor mínimal 2 Tahun - Min. Lulusan SMA/SMK/Sederajat - Mampu bekerja dengan tim maupun individu - Mampu berkomunikasi dengan Bahasa Inggris - Memiliki skill komunikasi dan...

  • Trainer Specialist

    3 weeks ago


    Jakarta, Indonesia PT. Tiki Jalur Nugraha Ekakurir (JNE) Full time

    Established in 1990, PT Tiki Jalur Nugraha Ekakurir or JNE started operations in majoring on customs clearance and distribution for incoming courier and cargo shipments to Indonesia. In 1991, JNE set up its own International network by joining International courier companies which allow JNE to offer delivery services worldwide. At present, JNE, which is...

  • Soft Skills Trainer

    3 weeks ago


    Jakarta, Indonesia Lingua Learn Full time

    Lingua Learn requires a Freelance Soft Skills Trainer based in Jakarta, Indonesia to teach professionals and corporate clients. - Time Management - Presentation and Public Speaking - Communication Skills - Leadership Skills - Critical Thinking - Report Writing Techniques - Effective Business Writing - Negotiation Skills - Customer Service - Stress...

  • Customer Service

    5 days ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Chatbot Trainer

    3 weeks ago


    Jakarta, Indonesia Agent&Co Full time

    Kualifikasi - Pendidikan Min. D3 - Memiliki Pengalaman untuk Chatbot maintenance mínimal 1 tahun ( Profesional Chatbot Trainer) - Memiliki background Customer Service Non Voice - Memiliki kemampuan bahasa inggris (paham jika ada penyampaian customer dalam bahasa inggris) - Memiliki pengalaman bekerja di E-Commerce **Job Types**: Full-time,...

  • Corporate Trainer

    3 weeks ago


    Jakarta, Indonesia Management Development International Full time

    Are you passionate to share your knowledge and experience to develop others? - **URGENTLY REQUIRED**_ Management Development International (MDI) has developed more than 50,000 executives from various companies in Indonesia for more than 20 years. **TRAINERS/FACILITATOR in Business Management, Leadership, Marketing, Sales and Customer Service** **Main...

  • Trainer

    3 weeks ago


    Jakarta, Indonesia Captain Asia Sukses Full time

    Qualifications: - Usia maksimal 35 tahun. - Pendidikan mínimal S1 IPK Min 3.0 jurusan (Hospitality Perhotelan, Pendidikan, Managament SDM, Psychology). - Pengalaman kerja Min 3 tahun sebagai trainer soft skill (service excellence, selling skill, communication skill, dll). - Memahami konsep Learning & Development. - Wajib mempunyai kemampuan presentasi dan...

  • Soft Skills Trainer

    2 weeks ago


    Jakarta, Indonesia Lingua Learn Full time

    Lingua Learn requires a Freelance Soft Skills Trainer based in Jakarta, Indonesia to teach professionals and corporate clients. - Presentation Skills - Communication Skills - Leadership Skills - Critical Thinking - Report Writing Techniques - Effective Business Writing - Negotiation Skills - Customer Service - Stress Management - Train the Trainer - Problem...

  • Medical SPA Trainer

    5 days ago


    Jakarta, Indonesia Bali Staff Solutions Full time

    A beauty treatment company based in Bali is looking for a talented and enthusiastic MedSpa Trainer **(Full-time)** **Responsibilities**: - Providing opinions, analysis, guiding and advising clients on the best treatments to suit their needs - Ability to perform the Cryoskin treatment such as slimming/toning, cellulite and facial treatments - Responsible...

  • Ims Trainer

    4 weeks ago


    Jakarta, Indonesia LRQA group Full time

    **_Professional IRCA Registered Trainer - IMS_** **_ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018_** **_ Professional IMS Trainer ( Quality, Environment and Health & Safety)_** **_ISO 9001:2015, ISO 14001:2015 and ISO 45001: 2018_** **_Signed off as - IRCA Lead Assessor in one the schemes ISO 9001, ISO 14001, ISO 45001_** **_Authorised Trainer ( Virtual...


  • Jakarta, Indonesia PT KHARISMA POTENSIA INDONESIA Full time

    **PT Kharisma Potensia Indonesia** Info Lowongan Kerja Di butuhkan cepat Kualifikasi: - Pria / Wanita, Usia Maksimal 40 Tahun - Pendidikan mínimal D3 / S1 semua jurusan (Perhotelan lebih disukai) - Memiliki pengalaman di bidang Cleaning Service atau Housekeeping - Memiliki pengalaman sebagai Trainer atau berpengalaman dalam memberikan materi training...


  • Jakarta, Indonesia Swift Logistic Solutions Full time

    Handle to build a class atmosphere, also controls Team Leader for Operations Development Program Supported in administration People Development team in each class **Requirements**: A minimum 1-3 year(s) of working experience as a trainer for SPG or in customer service in the related field is preferred. Good communication skills, Discipline, Interpersonal,...

  • Sales Trainer Staff

    3 weeks ago


    Jakarta, Indonesia Kelas Pintar Full time

    Develop a design (TNA) training program that includes methods, strategies and techniques Make teaching materials/training modules (handsout, video, SOC) needed Able to operate computer (Ms. Office) Mastering design programs (Adobe Premiere Pro, Adobe Illustrator) and Photography Provide training according to their competence Evaluate the training...

  • Customer Service

    4 days ago


    Jakarta, Indonesia PT Shield On Service Tbk Full time

    **PT Shield On Service Tbk (SOS) **sedang membutuhkan para karyawan yang memiliki motivasi yang tinggi untuk ditempatkan pada client kami, Dengan posisi yang dibutuhkan sebagai berikut: **Customer Service** **Kualifikasi**: - Wanita - Usia 18 - 27 tahun - Min pendidikan D3 / S1 Semua Jurusan - Min 1 tahun pengalaman bidang terkait/Freshgraduate...

  • Trainer Specialist

    2 days ago


    Jakarta, Indonesia PT. Tiki Jalur Nugraha Ekakurir (JNE) Full time

    Facilitate engaging training sessions using various instructional techniques and technologies - Design and develop training programs, materials, and resources tailored to the needs of the audience - Assess the effectiveness of training programs through evaluations, feedback, and performance metrics, making adjustments as needed - Minimum Qualifications:...