Senior Manager Business Process Optimization

2 days ago


Jakarta, Jakarta, Indonesia GoTo Group Full time
About The Role

As the Merchant Onboarding Experience Senior Manager, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians, and with the product team who will build products & features based on your inputs.

You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.

Key Responsibilities

  • Create a delightful experience for merchants when onboarding their restaurant or their new outlet through the merchant app (GoBiz) and when dealing with Gojek to resolve their onboarding issues.
  • Ensure that the requirement to get merchants to be onboarded to GoFood are as simple as possible while complying with any relevant government and legal regulations.
  • Manage feature/product implementation and rollouts.
  • Give insights to product & marketing team on merchants' issues/sentiment on their experiences with the onboarding process.

About The Team

The Sales Excellence & Merchant Experience team plays a key role in the Food, Ads & Merchants organization. Based in Jakarta HQ, we support sales teams and merchants by improving business processes, solving merchant issues, and collaborating with product teams to enhance GoBiz.



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