Retail Performance Manager
4 days ago
About the Role
We are looking for a highly skilled and experienced Assistant Store Manager to join our team at PT Hero Retail Nusantara. As an Assistant Store Manager, you will play a key role in driving store performance, leading a team, and delivering excellent customer service.
Key Responsibilities
- Manager Support: Provide support to the manager in their absence and ensure seamless store operations.
- Business Improvement: Develop strategies to improve business results and achieve operational excellence.
- Team Development: Lead and evaluate the performance of team members, providing guidance and development opportunities.
- Visual Merchandising: Create visually appealing planogram displays to attract customers and maximize purchasing appeal.
- Operational Control: Maintain and control daily customer service operations, ensuring a high level of customer satisfaction.
- Adaptability: Demonstrate the ability to work in a fast-paced environment and meet tight deadlines.
Requirements
- Work Experience: Minimum 3 years of work experience as an assistant manager in a supermarket/hypermarket is required.
- Time Management: Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives.
- Product Knowledge: In-depth knowledge of the store's merchandise, its exact location, and its prices.
- Communication: Good communication and interpersonal skills to interact effectively with staff and customers.
- Customer Focus: Strong orientation on customer satisfaction, focusing on providing a good shopping experience and building long-term relationships with customers.
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