Retail Performance Manager

4 days ago


Jakarta, Jakarta, Indonesia PT Hero Retail Nusantara Full time

About the Role

We are looking for a highly skilled and experienced Assistant Store Manager to join our team at PT Hero Retail Nusantara. As an Assistant Store Manager, you will play a key role in driving store performance, leading a team, and delivering excellent customer service.

Key Responsibilities

  • Manager Support: Provide support to the manager in their absence and ensure seamless store operations.
  • Business Improvement: Develop strategies to improve business results and achieve operational excellence.
  • Team Development: Lead and evaluate the performance of team members, providing guidance and development opportunities.
  • Visual Merchandising: Create visually appealing planogram displays to attract customers and maximize purchasing appeal.
  • Operational Control: Maintain and control daily customer service operations, ensuring a high level of customer satisfaction.
  • Adaptability: Demonstrate the ability to work in a fast-paced environment and meet tight deadlines.

Requirements

  1. Work Experience: Minimum 3 years of work experience as an assistant manager in a supermarket/hypermarket is required.
  2. Time Management: Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives.
  3. Product Knowledge: In-depth knowledge of the store's merchandise, its exact location, and its prices.
  4. Communication: Good communication and interpersonal skills to interact effectively with staff and customers.
  5. Customer Focus: Strong orientation on customer satisfaction, focusing on providing a good shopping experience and building long-term relationships with customers.


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