Front Office Manager at Archipelago International

2 days ago


Yogyakarta, Yogyakarta, Indonesia Archipelago International Full time

Archipelago International is seeking an experienced Front Office Manager to join our team in Yogyakarta. This is a challenging and rewarding role that requires strong leadership and customer service skills.

Job Overview

We are looking for a highly motivated and organized individual to oversee the Front Office Department, ensuring excellent guest service and high revenue growth. The successful candidate will be responsible for managing the front desk, reservations, and room assignments, as well as leading a team of Front Office staff to deliver exceptional guest experiences.

Key Responsibilities:
  • Customer Service: Ensure that all Front Office employees deliver exceptional guest service at all times, responding promptly to guest requests and resolving issues efficiently.
  • Leadership: Lead and motivate the Front Office team to achieve high standards of performance, fostering a positive work environment and encouraging open communication.
  • Operations: Oversee the smooth operation of the Front Office, ensuring that all tasks are completed efficiently and effectively, including check-in, check-out, and room assignments.
  • Financial Management: Maximize employee productivity, minimize costs, and drive revenue growth through effective yield management, up-selling, and inventory control.
Required Skills and Qualifications:
  • Bachelor's degree in Hospitality or related field.
  • Minimum 2 years of experience in a similar role, preferably in the hotel industry.
  • Excellent leadership and communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a fast-paced environment.
Benefits:
  • A competitive salary package, estimated at IDR 120,000,000 - 180,000,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Regular training and coaching to enhance skills and knowledge.
Estimated Salary: IDR 150,000,000 per annum
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