Retail Operations Director

3 days ago


Jakarta, Jakarta, Indonesia Manajemen – Toko (Ritel & Produk Konsumen) Full time
About the Role

The position of Gelateria Outlet Operation Area Manager at Manajemen – Toko (Ritel & Produk Konsumen) is a key leadership role that involves overseeing the daily operations of multiple gelato outlets in the Jabodetabek region.

Key Responsibilities
  • Operational Excellence: Develop and implement strategies to improve outlet efficiency, productivity, and profitability.
  • Leadership and Training: Provide guidance, support, and training to store managers and teams to foster a positive and collaborative work environment.
  • Performance Monitoring: Analyze store performance metrics, identify areas for improvement, and implement corrective actions.
  • Cross-Functional Collaboration: Work with cross-functional teams to address operational challenges and drive continuous improvement.
  • Compliance and Risk Management: Ensure adherence to health, safety, and regulatory requirements.
Requirements
  • Experience: 5+ years in retail operations management, preferably in the food and beverage industry.
  • Leadership and Problem-Solving: Proven track record of successfully managing and leading multi-site store operations.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to effectively liaise with store teams, cross-functional departments, and senior management.
  • Data Analysis and Performance Management: Proficient in data analysis and the use of performance management tools to drive operational improvements.
  • Education and Qualifications: Relevant tertiary qualifications in business, retail, or a related field.


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