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Operational Excellence Director

1 week ago

Jakarta, Jakarta, Indonesia Amar Bank Full time
Job Description

The Retail Operations Function Head at Amar Bank plays a pivotal role in driving the vision, strategy, and operational excellence of critical support functions. This includes Customer Service, Anti-Fraud, Loan Collections and Recovery, Customer Experience Officers, and Quality Assurance.

  • Lead high-performing teams across various core functions.
  • Design and implement effective operational processes.
  • Collaborate with cross-functional teams to align operational initiatives with broader organizational goals.
  • Champion continuous improvement initiatives leveraging Six Sigma methodologies.
  • Identify and mitigate risks across operations, fraud management, and recovery processes.
  • Drive the adoption of systems and technologies to optimize operational workflows.
  • Monitor and enhance team performance through KPIs and targeted interventions.
  • Ensure adherence to regulatory and compliance requirements.
  • Present insights and recommendations to senior management.
Requirements

To succeed in this role, you will need:

  • Educational Background: A Bachelor's degree in Business, Finance, Operations, or related fields. Advanced degrees or certifications are preferred.
  • Experience: At least 8 years of experience in operations management within the retail financial industry.
  • Key Attributes: Demonstrated perfectionism and ambitiousness in driving operational success.
  • Technical Proficiency: Experience with digital banking tools and operations platforms. Familiarity with process automation and analytics is a plus.
  • Certifications: Six Sigma certification is preferred.