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Financial Services Specialist

2 weeks ago

Jakarta, Jakarta, Indonesia MUFG Full time
Client Onboarding Process Manager

We are seeking a Client Onboarding Process Manager to join our team. As a key member of our Transaction Banking Promotion Department, you will be responsible for supporting Relationship Managers in the client onboarding process.

Your primary responsibilities will include:

  • Seeking customer feedback to improve the onboarding experience
  • Establishing communication protocols with customers and internal stakeholders
  • Responding to customer inquiries and requests
  • Coordinating additional KYC requirements and ensuring signature specimens and board resolutions are captured correctly
  • Providing monitoring and support to customers post 'Go-Live'

You will work closely with our sales, products, and operations teams to ensure a seamless onboarding experience for our clients.