Luxury Retail Expert

3 days ago

Surabaya, East Java, Indonesia Luxasia Group Full time
Job Description

Luxasia Group is the leading beauty omnichannel distribution platform in Asia Pacific, empowering over 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management.

We have successfully partnered with world-renowned brands such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermès, La Prairie, Montblanc, and SK-II. Additionally, we have established Joint Ventures with LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry.

At Luxasia Group, our core strength lies in a diverse and dynamic team of 2000 talents who shape the face of luxury beauty and delight consumers across our growing footprint of 15 markets.

About the Role

This is an exceptional opportunity to lead our Parfums Christian Dior boutique as the ultimate leader and brand ambassador. You will be responsible for managing the boutique and your team, developing and executing strategies to maximize store performance, while ensuring exceptional customer service.

Main Responsibilities

  • Daily manage the team and ensure high team spirit and energy.
  • Ensure team awareness and respect for Dior strategy, goals, and standards.
  • Set realistic individual KPIs for the team.
  • Coach and develop skills and knowledge of all team members using Dior tools and training materials.
  • Inspire and set an example on all boutique activities and rules.
  • Transmit passion for retail and spread a culture of excellence and continuous improvement.
  • Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
  • Oversee annual review process for all store employees.
  • Assist in recruiting high-calibre team members, ensuring their development and retention through effective management of their induction and performance.

Key Performance Indicators

  • Consistently achieve sales achievements (retail and remote) and profitability targets.
  • Strive towards boutique excellence by effective goal setting in the areas of sales, KPI's clienteling and service behaviors, and CRM activities.
  • Develop business initiatives to grow the client base, drive sales, and company ranking in the marketplace.
  • Understand competitive environment and identify opportunities for commercial development.
  • Animate actively the implementation and success of Dior launch plan and animations that galvanize the store.
  • Effectively manage internal and external communication to ensure successful events in-store and/or remotely.
  • Optimize stock levels and sell-through by analyzing sales and communicating with back-office.

Client Experience

  • Foster a culture of building relationships and personalizing client experiences.
  • Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
  • Sell Dior products by meeting clients' needs and providing a memorable experience through high-standard service.
  • Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
  • Educate customers on the Dior brand and Dior products.
  • Meet annual voice of client standards as defined by corporate (NPS + Dior service signature).

Requirements

  • 3 years + as a Business or Boutique Manager responsible for teams from 5 to 10 people minimum, preferably in luxury retail environment or fragrance brand.
  • Proven track record in achieving retail results (sales and profitability).
  • Proven record of working within a luxury retail environment.
  • Experience of handling and executing well-planned prestigious brand events (would be a plus).

Skills

  • Excellent selling skills.
  • Digital savvy.
  • Very good beauty knowledge and rich vocabulary regarding beauty universe.
  • Computer and analytical skills.
  • Client management skills.
  • Excellent writing, communication, and interpersonal skills, fluent in local language and English spoken.
  • People management skills (able to lead, manage, motivate, coach, and develop people).

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