Operational Manager
3 weeks ago
About Somethinc - BeautyHaul
We are a fast-growing beauty company in Indonesia, aiming to be the largest vertically integrated beauty ecosystem from supply to retail. Our first brand, Somethinc, is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. We are looking for an Operational Manager to oversee multiple retail stores, ensuring smooth operations and adherence to company standards.
Responsibilities:
- Develop and implement strategic plans to drive sales growth and achieve revenue targets.
- Monitor and analyse store performance, identifying areas for improvement and implementing corrective measures.
- Train, motivate, and support operation supervisors, store managers and staff, fostering a culture of excellence and customer-centricity.
- Conduct regular store visits to assess compliance with operational procedures, visual merchandising standards, and customer service protocols.
- Collaborate with various departments, such as marketing, merchandiser and HR, to execute promotional campaigns, staffing plans, and employee training initiatives.
- Stay updated on market trends, competitor activities, and customer preferences, providing valuable insights to inform business strategies.
- Ensure compliance with company policies, procedures, and legal regulations across all store locations.
- Prepare and present reports on store performance, sales forecasts, and operational metrics to senior management.
Requirements
- Minimum Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
- Proven experience as an Operation Manager or similar role in the retail industry, with a track record of achieving sales targets and driving operational excellence.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team.
- Excellent analytical and problem-solving abilities, with a data-driven mindset.
- Great management and people-development skills, and interpersonal skills to effectively interact with staff, customers, and senior management.
- Effective communicator and an influential team player.
- Knowledge of retail operations, visual merchandising, and inventory management best practices.
- Detailed oriented, highly analytical and distinctly logical
- Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results
- Familiarity with Microsoft Office & Google Workspace
- Willingness to travel regularly within the Nationwide area.
We have a 'CREATE' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective). We are looking for people who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, and who will always learn and do the right thing.
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