Operational Manager

3 weeks ago


West Jakarta, Indonesia Somethinc - BeautyHaul Full time
{"title": "Operational Manager", "description": "

About Somethinc - BeautyHaul

We are a fast-growing beauty company in Indonesia, aiming to be the largest vertically integrated beauty ecosystem from supply to retail. Our first brand, Somethinc, is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. We are looking for an Operational Manager to oversee multiple retail stores, ensuring smooth operations and adherence to company standards.

Responsibilities:

  • Develop and implement strategic plans to drive sales growth and achieve revenue targets.
  • Monitor and analyse store performance, identifying areas for improvement and implementing corrective measures.
  • Train, motivate, and support operation supervisors, store managers and staff, fostering a culture of excellence and customer-centricity.
  • Conduct regular store visits to assess compliance with operational procedures, visual merchandising standards, and customer service protocols.
  • Collaborate with various departments, such as marketing, merchandiser and HR, to execute promotional campaigns, staffing plans, and employee training initiatives.
  • Stay updated on market trends, competitor activities, and customer preferences, providing valuable insights to inform business strategies.
  • Ensure compliance with company policies, procedures, and legal regulations across all store locations.
  • Prepare and present reports on store performance, sales forecasts, and operational metrics to senior management.

Requirements

  • Minimum Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
  • Proven experience as an Operation Manager or similar role in the retail industry, with a track record of achieving sales targets and driving operational excellence.
  • Strong leadership and managerial skills, with the ability to motivate and inspire a team.
  • Excellent analytical and problem-solving abilities, with a data-driven mindset.
  • Great management and people-development skills, and interpersonal skills to effectively interact with staff, customers, and senior management.
  • Effective communicator and an influential team player.
  • Knowledge of retail operations, visual merchandising, and inventory management best practices.
  • Detailed oriented, highly analytical and distinctly logical
  • Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results
  • Familiarity with Microsoft Office & Google Workspace
  • Willingness to travel regularly within the Nationwide area.

We have a 'CREATE' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective). We are looking for people who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, and who will always learn and do the right thing.

", "lang_code": "en"}
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