Enterprise Configuration Manager

3 days ago


Jakarta, Jakarta, Indonesia Technology Solutions Full time
About Our Team

We are a diverse group of technology practitioners at Grabber Technology Solutions, united by our passion for innovation and customer-centric values. We aim to provide seamless technology experiences for Grab employees.

The Role

This is a leadership position within our Configuration Management practice, reporting directly to the Senior Manager, Service Management Office. You will be responsible for building and improving this practice and its operating model.

Key Tasks and Responsibilities
  • Infrastructure Best Practices: Bring expertise in best practices and standards for Configuration Management, particularly in regulated industries.
  • Standards Enforcement: Define and enforce standards and guidelines for Configuration, Hardware & Software Asset Management to ensure compliance with industry benchmarks and regulatory requirements.
  • CMDB Maintenance: Ensure data quality, integrity, and security of our Configuration Item repository by maintaining accurate information and resolving discrepancies.
  • Stakeholder Collaboration: Work with IT teams, procurement, and finance to track software licenses, maintenance agreements, warranties, and service contracts.
  • Compliance Assessment: Conduct regular assessments to identify potential non-compliance issues and work with vendors to resolve these discrepancies.
  • Governance and Evaluation: Establish clear entry and exit criteria for Configuration Items, ensuring due diligence, and evaluate changes based on the quality of information in Change Requests.
  • Incident Management: Support major incident resolution related to CMS issues and work on problem management until closure, while also publishing regular reports on HAM, SAM, and Configuration Management performance.


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