Senior IT Manager
2 days ago
About Us
GrabTaxi Holdings Pte. Ltd. is a leading technology company in Southeast Asia, delivering innovative solutions to its customers.
We are looking for an experienced Senior IT Manager to lead our Configuration Management practice and provide expertise in infrastructure and application configuration management best practices and standards.
The successful candidate will be responsible for defining and enforcing standards and guidelines for configuration, hardware and software asset management, ensuring compliance with best practices and regulatory requirements.
Critical Tasks:
- Expertise in Best Practices and Standards: The candidate must have a background in infrastructure and application configuration management best practices and standards, especially in regulated industries.
- Standards and Guidelines Enforcement: Define and enforce standards and guidelines for configuration, hardware & software asset management, ensuring compliance with best practices and regulatory requirements.
- CMDB Maintenance: Maintain data quality, integrity, and security of the CMDB or similar repository to store and manage configuration items.
- Stakeholder Coordination: Coordinate with stakeholders, including IT teams, procurement, and finance to track software licenses, maintenance agreements, warranties, and service contracts.
- Software Compliance: Conduct regular assessments of software compliance and work with vendors to resolve discrepancies or non-compliance issues.
- Governance and Evaluation: Gatekeep and document entry and exit governance criteria for Configuration Items (CIs), ensuring due diligence. Evaluate changes based on the quality of information in Change Requests concerning CIs.
- Incident and Problem Management: Support major incident resolution related to CMS issues and work on problem management until closure. Publish regular HAM, SAM, and Configuration Management reports.
Essential Skills:
- At least 10 years experience in the IT industry, of which 3+ years focusing in configuration management.
- Experience with IT asset and configuration management or related roles.
- Proven experience in managing and maintaining Configuration Management Databases (CMDB) or similar repositories, ensuring data quality, integrity, and security.
- Knowledge of IT service management (ITIL) and related processes including service strategy, design, transition and processes.
- Working knowledge of COBIT domains or related standards.
- Experience in managing communications with management & cross-functional teams.
- ITIL Foundation (v4) certified.
- Possessed database knowledge
Life at Grab
We care about your well-being at Grab. Here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
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