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Performance Improvement Executive
1 week ago
JULO is seeking a talented Operational Excellence Manager to drive business growth and enhance operational efficiency. This is an exciting opportunity to leverage your expertise in Collection Strategy to develop innovative solutions and drive business results.
Main Responsibilities- Drive operational excellence and performance improvement across the organization.
- Develop new solutions, practices and strategies to support long-term effectiveness and efficiency.
- Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business team.
- Present findings, projections and recommended strategies.
- Responsible for setting targets in order to achieve business needs.
- Responsible for monitoring collection costs and improvements on the efficiency from time to time.
You will be responsible for streamlining processes/documentations in collections, managing end to end monitoring tools/dashboard to make sure collections operations, internal and external tools performing at its best day in day out.
Requirements- At least 3 years of working experience in Collection Strategy related fields, and 2 years in leadership role.
- Preferably has an experience in Banking and/or Fintech industry.
- Experience in using SQL is a must.
- Have prior experience in risk/collections.
- Strong analytical and problem-solving skills including ability to independently drive analysis concluding with rationalized recommendations.
- Understanding of Collection Management System/Collection Platform.
- Understand and be able to create requirements related to metrics needed by the collection team.
- Understand what symptoms occur based on the metrics and create the strategy needed to address the symptoms.
- Understand end-to-end processes in Collection.
- Project management & Process improvement.
- Good skill in data analysis, creating decks for findings and presenting it to superior level.
- Bachelor's degree in any field which requires logically creative thinking.
- Ability to work well with colleagues across different functions.
- Good business acumen.
- Interest in fintech and high level of curiosity.
- Fluency in both written and spoken in English and Bahasa.
