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Clinical Operations Strategist
2 weeks ago
Pengiklan Anonim is a leading company in the service industry, committed to providing exceptional experiences for our clients. We are seeking a skilled professional to join our team as Customer Delight Leader. In this role, you will be responsible for creating, implementing, and evaluating patient service standards, ensuring that every clinical operation employee adheres to these standards, and maintaining excellent relationships with patients.
Key Responsibilities
• Develop, implement, and evaluate patient service standards in line with the company's vision and business targets.
• Ensure all clinical operations employees adhere to patient service standards and appearance standards set by the company.
• Collaborate with the Commercial Department to manage accommodation, doctor consultation schedules, and other services for VIP patients.
• Lead the VIP Client Specialists team to provide exceptional service to foreign and VIP patients according to patient service standards.
• Handle patient complaints, especially from foreigners and VIP patients, satisfactorily.
• Maintain good relations with patients through regular communication, follow-up on schedule reminders, and attention to individual needs.
