IT Service Delivery Manager
3 days ago
Indonet, a pioneer in digital infrastructure services, was founded in 1994 to cater to the diverse needs of modern businesses.
The company's success can be attributed to its ability to deliver innovative solutions and added value as a digital infrastructure provider, offering customers access to multi-connectivity and integration with various data centers and cloud providers.
Indonet's commitment to developing efficient ICT services enables businesses to achieve digital transformation by bridging the gap between technology and operations.
With a vision to become a 'business enabler,' Indonet supports various industries in Indonesia by providing reliable and quality services that drive business sustainability and digital economic growth.
We are recruiting a Solutions Architect to join our team.
This role involves reporting to the Head of Sales and contributing to the company's growth through customer acquisition and retention.
Ideal candidates will possess:
- Bachelor's degree in Technology or Information Systems.
- Fluent English language proficiency (a plus).
- Familiarity with public cloud platforms (Alibabacloud, GCP, AWS), infrastructure, and network levels.
- Familiarity with SDN (Software Defined Networking).
- Familiarity with network VLAN, port, firewall, routing, and BGP.
- Strong verbal, written, and presentation skills.
- Outgoing personality and willingness to learn.
- Familiarity with MS Office and/or G-suite (Word, Excel, PowerPoint).
- Familiarity with draw.io or Visio.
The key responsibilities of this role include:
- Supporting sales teams during customer meetings.
- Explain products and services to customers.
- Developing sales presentations and marketing materials for potential customers.
- Collaborating with sales engineers and internal stakeholders as a key account liaison for customers.
- Designing topology solutions for customer cases.
- Creating timelines for delivery or migration.
- Organizing regular customer visits to gather feedback on service levels and identify new needs and requirements.
- Reporting and managing pipeline reports/new sales to ensure accurate sales forecasts.
- Performing any additional work assigned by the Company or Head of Sales.
- Preparing a Bill of Quantities (BoQ) of services for customer cases.
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