Workforce Management Analyst
4 days ago
Our mission at amalan is to assist people in regaining control of their finances. We advise customers on ways to renegotiate their loans to a level they can afford. We are the first to offer such service in Indonesia using a professional, attentive and customer focused approach, supported by cutting edge technology.
Starting salary and benefits are competitive with excellent growth perspective.
## Responsibilities:
- Prepare, manage and maintain schedule for the Customer Operations Department's team.
- Monitor daily attendance and schedule adherence.
- Create daily reports of the Customer Operations Department's team attendance and performance for the Office of Culture Department, which is being used to determine whether employees are effectively utilized, or to develop strategies to recruit qualified staff.
- Ensure service level targets are met; maintain the right headcount, and calculate call capacity.
- Responsible for reporting data management activities around employee scheduling and forecasts.
- Tracking forecast accuracy with absolute forecast variance.
- Interpret, analyze, rate, and make recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
- Improve processes and increase efficiency of the Customer Operations Department's team by recommending necessary changes.
- Calculate consumer operation bonus performance.
## Requirements:
- Good in English
- Min. Diploma Degree in any fields.
- At least 1 year experience as workforce management in contact center.
- Able to process data using excel / google sheet.
- Excellent interpersonal, written, and oral communication skills.
- Growth mindset, highly motivated, able to manage priorities and adapt to change in a fast-moving environment.
- Professional and friendly attitude and able to quickly develop a good relationship with all team members.
- Willing to relocate to Yogyakarta, one of the foremost cultural centers of Indonesia.
- Willing to relocate to Yogyakarta, one of the foremost cultural centers of Indonesia.
-
Reporting Analyst Wfm
7 months ago
Yogyakarta, Indonesia Webhelp Full time**Workforce Management (WFM)** **Location** - Yogyakarta, Indonesia*** Job Title: Reporting Analyst WFM **Job Description**: **Location**: IDN Yogyakarta, Lippo Mall Floors 1 & 6 Language Requirements: Time Type: Full time ** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job...
-
Technical Analyst
7 months ago
Yogyakarta, Indonesia Mindo Management Solutions Full time**Benefits** - Excellent working environment - Laptops and PCs provided - Work and life balance **Minimum Qualifications and Experience**: - Bachelor's degree in a related field. - Minimum of 2 years of hands-on experience in technical support or a related field. - Strong problem-solving skills and ability to think critically under pressure. - Excellent...
-
Workforce Management Staff
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartment- LevelExperienced (Individual Contributor)- LocationIndonesia - Yogyakarta- Analyze regional direction and gather information from Business Intelligence and Marketing to create a proper schedule that meets all company needs - Review and analyze incoming arrival patterns and provide recommendations to improve Best Customer Experience - Create...
-
Data Analyst
9 months ago
Yogyakarta, Indonesia Convergence Full timeWhat You Will Do a) Processing and gathering complex datasets from multiple data sources b) Identify patterns, interpret trends, and plot anomalies on the processed data using data extraction tools and statistical techniques c) Helping develop reports and analysis d) Owning and handling the end-to-end actions related to a project and working on...
-
Data Analyst
4 months ago
Yogyakarta, Indonesia convergence Full time**What You Will Do** - Processing and gathering complex datasets from multiple data sources - Identify patterns, interpret trends, and plot anomalies on the processed data using data extraction tools and statistical techniques - Helping develop reports and analysis - Owning and handling the end-to-end actions related to a project and working on different...
-
Data Analyst A
7 months ago
Yogyakarta, Indonesia convergence Full time**What You Will Do** a) Processing and gathering complex datasets from multiple data sources b) Identify patterns, interpret trends, and plot anomalies on the processed data using data extraction tools and statistical techniques c) Helping develop reports and analysis d) Owning and handling the end-to-end actions related to a project and working on...
-
Data Analyst
6 days ago
Yogyakarta, Indonesia Convergence Full time**About the role**: In this role, you will work to effectively turn business questions into data analysis, and provide meaningful recommendations on strategy. This is a unique hybrid role that will focus on your knowledge of data infrastructure and your ability to drive insights. What You Will Do a) Processing and gathering complex datasets from multiple...
-
Sr Revenue Management Analyst-yogyakarta Marriott
7 months ago
Yogyakarta, Indonesia Marriott International, Inc Full time**Additional Information** Revenue Management Analyst-Yogyakarta Marriott Hotel **Job Number** 24093721 **Job Category** Revenue Management **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Data Analyst
6 days ago
Yogyakarta, Indonesia convergence Full time**What You Will Do**: a) Processing and gathering complex datasets from multiple data sources b) Identify patterns, interpret trends, and plot anomalies on the processed data using data extraction tools and statistical techniques c) Helping develop reports and analysis d) Owning and handling the end-to-end actions related to a project and working on...
-
Data Analyst
2 weeks ago
Yogyakarta, Indonesia Mindo Management Solutions Full time**Benefits** - Life & Working Balance - Laptop's and PC's provided - Flexible working hours **Job Descriptions**: - Research redirects, click rate, SERP, and other OTA visibility metrics. - Research, interpret & analyze OTA market and trends. - Regularly perform research in the marketplaces. - Identify problems and implement solutions in a timely manner. -...
-
Technical Analyst
6 days ago
Yogyakarta, Indonesia Mindo Management Solutions Full time**Benefits** - Excellent working environment - Laptops and PCs provided - Work and life balance **Minimum Qualifications and Experience**: - Bachelor's degree in related fields. - Have at least 2 years of working experience in the related field - Problem-solving skills - Ability to clearly present technical information - Comprehending Python, SQL, API,...
-
Finance and Business Analyst
2 weeks ago
Yogyakarta, Indonesia amalan international Full timeWe are keen to recruit an enthusiastic and resourceful Finance and Business Analyst in Yogyakarta. Our mission at amalan is to assist people in regaining control of their finances. We help borrowers reduce their debt burden by either reducing the monthly payments or reducing the overall loan amount that needs to be paid back. Since 2019, amalan is the only...
-
IT Business Analyst
7 months ago
Yogyakarta, Indonesia Zero One Group Full timeZero One Group is helping one of our Clients to hire for an IT Business Analyst position. Our Client operates in the agritech space and is ready to be the next leader in the space. Come join in the journey! This role will be responsible for understanding business needs, designing technological solutions, and ensuring the implementation of effective and...
-
Customer Operations, Workforce Management
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Workforce Management Supervisor
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Revenue Manager
3 months ago
Yogyakarta, Indonesia Hyatt Regency Yogyakarta Full timeSummary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Revenue Manager is responsible to provide revenue accounting leadership and business best practices to the hotel. The Revenue Manager has...
-
Data Analyst Intern
2 weeks ago
Yogyakarta, Indonesia Qiscus Pte Ltd Full timeQiscus is a omnichannel conversational platform that helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. Data is essential to be taken into consideration for any crucial decision as it provides valuable business insights. We are looking for a data entry and...
-
Analyst-revenue Management
7 months ago
Yogyakarta, Indonesia Marriott International, Inc Full time**หมายเลขงาน** 24093721 **ประเภทของงาน** Revenue Management **สถานที่** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia ดูบนแผนที่ **ตารางการทำงาน**...
-
Power BI Developer
7 months ago
Yogyakarta, Indonesia PT Dua Empat Tujuh Full timeMampu melakukan pemrogramman sesuai dengan spec dan target yang diberikan analyst - Menguasai basic knowledge (sql query, pl/sql, Hadoop, Java, shell script) - Mempunyai inisiatif untuk mengembangkan kemampuan pemrograman - Memberikan arahan teknis dan konsultasi kepada developer - Dapat melakukan riset untuk teknologi baru dan menuliskan hasilnya didalam...
-
Analyst-revenue Management
7 months ago
Yogyakarta, Indonesia Marriott International, Inc Full time**İş Numarası** 24093721 **İş Kategorisi** Revenue Management **Lokasyon** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat...