Workforce Management Staff
7 months ago
Department- LevelExperienced (Individual Contributor)- LocationIndonesia - Yogyakarta- Analyze regional direction and gather information from Business Intelligence and Marketing to create a proper schedule that meets all company needs
- Review and analyze incoming arrival patterns and provide recommendations to improve Best Customer Experience
- Create overall Customer Delivery SPX reporting
- Build Workforce Management model
**Requirements**:
**Requirements**:
- Minimal Associate Degree in any major
- Minimal 2 years of working experience in a related field (experience in WFM such as forecasting and scheduling is a must)
- Strong with numbers, logic and data interpretation
- Able to provide and develop reporting or dashboards from scratch
- Should be excellent in Microsoft excel/Should be decent in Microsoft excel for other roles and Google Spreadsheets
- Understand Customer Service SLA metrics
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Operations Manager
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Accounting Staff
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Accounting Staff
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IT Manager
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Junior Architect
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Customer Operations, Workforce Management
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Workforce Management Supervisor
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Spa Manager
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