Technical Program Manager, Internal Products
3 days ago
**About the role**:
The Technical Program Management (TPM) team has been tasked with making our engineering teams more effective by identifying and executing on opportunities to organize shared engineering systems and initiatives, to bring about useful standards, to foster the creation of learning materials, training opportunities and so on.
As a TPM for the
- **Internal Products** team, you’ll be responsible for a suite of tools that help shape our company culture and how we develop people - our employee performance review system, career development, training, goal setting, internal community building and so on. This includes working with internal customers to gather requirements, designing technical solutions, working with engineers to execute on the solution and so on.
We need someone in this role who is comfortable at every level of solution building - defining the problem, designing a high quality internal product solution, architecting, technical skills, project management, stakeholder management, etc. Applicants with strong technical skills are preferred.
**What You Will Do**:
- Manage the execution of multiple high complexity, technically-oriented projects in parallel
- Build healthy project teams that are productive, efficient and fun to be part of
- Develop roadmaps that capture both short term milestones and the long term direction for each project
- Proactively address issues and communicate status for your team and your partners to bring projects in on time and within budget
- Identify and predict risks to projects across multiple teams and develop mitigation and contingency plans to address them
- Identify opportunities to help Gojek build a technology platform that is both a cutting edge competitive advantage and incredibly cost efficient
**What You Will Need**:
- A track record of success working closely with customers (internal or external) to thoroughly understand their problem space, clearly articulate their requirements and facilitate the work to build their solutions
- An insatiable need for clarity - you are not phased by ambiguity and will push hard to ensure goals, milestones, roles, responsibilities, dependencies, risks, etc. are all crystal clear to everyone involved
- Extraordinary communication skills - you have the ability to write and present ideas clearly, concisely and in an engaging manner. You are an active listener and have deep empathy for the people around you
- Exceptional collaboration skills - you understand the importance of relationships, you know who is fully on board, who is not and why. You have the drive and the ability to build teams and coalitions. You ensure everyone feels they have been heard, drive alignment and inspire commitment to the goal
- A strong drive for results - you understand the difference between activity and impact. You prioritize and measure success based on the scale of the contribution you can make. You’re expected to be a big-picture thinker and strategic partner but you’re also willing to get your hands dirty and do whatever it takes to help your team deliver high-quality work against tight deadlines
- An impressive aptitude for technology - you have demonstrated expertise in multiple technology areas - e.g. mobile dev, web dev, machine learning, operations, security, etc. - and the ability to quickly understand new technologies. Experience has given you the ability to foresee edge cases in technical specs and identify risks before they become too painful to address.
**About the team**:
Technical Program Management (TPM) is a new role within Gojek that will mature our engineering platform, play a critical role in establishing shared systems, fostering engineering excellence and a healthy engineering community across all of our products. TPMs are experienced technologists responsible for creating clarity, ensuring we’re working on the right things, driving execution and managing risks on critical projects that involve quite a bit of cross-group collaboration.
**About Gojek**
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
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