Service Manager
7 hours ago
**Requirements**:
- A bachelor’s degree in management, hospitality, banking or a related field.
- 3-5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
- Excellent leadership and people management skills.
- Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
- Excellent customer experience and engagement in F&B Restaurant.
- Achieving Monthly Sales Target
- Generating sales leads and building and sustaining positive business relationships.
- Developing and implementing service strategies to enhance customer experience and meet service objectives.
- Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
- Training and mentoring service staff, fostering a high-performance culture and promoting professional development.
- Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
- Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
- Distributing promotional materials.
- Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
**Job Type**: Contract
Contract length: 48 months
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